Sales management
Najah AL Muteri
Brand Manager
Summary
Experienced Sales Manager with over 5 years of experience in Retail. Excellent reputation for resolving problems and improving customer satisfaction, Ready to help the team to achieve company goals.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Brand Manager
ALHokair
Riyadh
07.2021 - 12.2022
- Planned, implemented and tracked sales and marketing strategies to promote brand products.
- Motivated team members to continuous improvement in promoting and selling target products.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Submitted reports to senior management to aid in business decision-making and planning.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Analyzed data and profit and loss statements to compose store budget.
- Assisted in driving sales through targeted product presentation and merchandising.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Area Sales Manager
AL Hokair
Jeddah
04.2019 - 06.2022
- Collaborated with Brand Partner and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
- Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
- Introduced new products to meet customer demand and increase profits.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Set and achieved sales targets for west region.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Managed and motivated sales team to increase revenue.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Managed day-to-day staffing and handled scheduling for all store employees.
Store Manager
AL Hokair
Jeddah
03.2018 - 03.2019
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated merchandise and displays to feature new products and promotions.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Sales Representative
AL Hokair
Jeddah
12.2017 - 02.2018
- Helped customers complete purchases, locate items and join reward programs.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies..
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Welcomed customers and provided assistance in locating and purchasing products.
- Folded and arranged merchandise in attractive displays to drive sales.
- Assisted customers with locating and choosing merchandise in store departments.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Generated brand awareness and positive product impressions to increase sales.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Increased sales and customer satisfaction through personalized servicing.
Education
MBA - Master in Business Administration
03.2022 - 06.2022
Bachelor of Arabic Language&Literature -
02.2010 - 06.2014
No Degree - Leading Customer Loyalty
No Degree - Finance Acumen
No Degree - Sales Management
No Degree - Retail Management
No Degree - Mastering The Art of Selling Gold &Jewelry
Skills
Brand development
P&L Management
Staff Management
Market Analysis
Retail merchandising
Retail Staff Management
Communications management
Branding
Fashion industry knowledge
Relationship building
Business Development
Planning and Coordination
Software
G Suite
Computer skills
Communication skills
Problem solving skills
Time management
Timeline
International Compass Academy - MBA, Master in Business Administration
03.2022 - 06.2022
Brand Manager - ALHokair
07.2021 - 12.2022
Area Sales Manager - AL Hokair
04.2019 - 06.2022
Store Manager - AL Hokair
03.2018 - 03.2019
Sales Representative - AL Hokair
12.2017 - 02.2018
KAU - Bachelor of Arabic Language&Literature ,
02.2010 - 06.2014
Leoron Institute - No Degree, Leading Customer Loyalty
Morgan International - No Degree, Finance Acumen
TVTC - No Degree, Sales Management
Hokair Training Department - No Degree, Retail Management
Droob - No Degree, Mastering The Art of Selling Gold &Jewelry