NAJAT NABEEL BAHADER
Jeddah,Saudi Arabia
Summary
Achieving a professional and developmental career path in a professional facility. Improving work performance in the facility, raising work efficiency, and achieving what the facility requires.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
Work history
Customer service agent (SGS Company)
King Abdulaziz Airport
Jeddah, Saudi Arabia
2022.02 - Current
- Provided excellent customer support, addressing inquiries and resolving complaints efficiently to ensure high customer satisfaction.
- Assisted clients with documentation, service requests, and operational procedures in compliance with company standards.
- Maintained accurate records of customer interactions and transactions for reporting and quality assurance.
- Coordinated with internal departments and field teams to resolve issues promptly and ensure seamless service delivery.
- Handled high volumes of customer queries simultaneously while maintaining professionalism and attention to detail.
- Built strong relationships with clients through proactive communication and empathetic service.
Terminal Operations Officer
King Abdulaziz Airport
Jeddah, Saudi arbia
2022.02 - 2024.04
- Monitored daily terminal operations to ensure smooth passenger flow and efficient service delivery.
- Assisted passengers with inquiries, directions, and service information while maintaining high customer service standards.
- Coordinated with airlines, ground staff, and security teams to resolve operational issues promptly.
- Managed passenger requests and handled complaints professionally to ensure customer satisfaction.
- Ensured compliance with airport safety, security, and operational procedures.
- Coordinated with field teams to provide timely assistance and support to passengers when required.
- Maintained accurate records and prepared operational reports when necessary.
Receptionist
Al Borg Medical Laboratories
Jeddah, Saudi Arabia
2021.02 - 2022.02
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Delivered front of house duties with warm and professional manner.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
Microbiologist trainee
King Fahad Hospital
Jeddah, Saudi Arbia
2021.01 - 2021.08
- Performed susceptibility testing on pathogenic microbes aiding doctors prescribe effective drugs.
- Underwent extensive training in advanced molecular techniques improving skills set.
- Followed strict guidelines when handling potentially hazardous substances to ensure safety at workplace.
- Cultivated, isolated and identified bacteria and other microorganisms for further study.
Education
Bachelor of Science - Microbiology
University of Jeddah
JeddahSkills
- Computer skills
- Microsoft Office
- Communication
- Interpersonal skills
- Time management
- Commitment
- Teamwork
- Leadership
- Solving problems
LANGUAGES
Arabic
Native
English
Intermediate
COURSES AND TRAINING
- Data analysis, March 2021
- Communicate effectively with customers, March 2021
- The foundations of human resources management, March 2021
Timeline
Customer service agent (SGS Company)
King Abdulaziz Airport
2022.02 - Current
Terminal Operations Officer
King Abdulaziz Airport
2022.02 - 2024.04
Receptionist
Al Borg Medical Laboratories
2021.02 - 2022.02
Microbiologist trainee
King Fahad Hospital
2021.01 - 2021.08
Bachelor of Science - Microbiology
University of Jeddah