Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Najd Alrabiah

Riyadh

Summary

Client Relationship Manager at Marsh & McLennan, excelling in relationship building and customer engagement. Skilled in negotiating contracts and implementing business growth strategies, I enhance client satisfaction and retention through proactive communication and solutions-oriented problem-solving. Committed to driving success in customer portfolio management.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Client Relationship Manager

Marsh & McLennan
12.2023 - Current
  • Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
  • Developed strong rapport with clients through consistent follow-up and attention to detail.
  • Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
  • Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
  • Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
  • Managed a portfolio of key accounts, ensuring timely and accurate delivery of services and products.
  • Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.

Technical Team Leader

CHUBB ARABIA INSURANCE COMPANY
10.2020 - 11.2023
  • Developed strong relationships with brokers and agents to ensure a steady flow of quality business opportunities.
  • Made approval and denial recommendations by determining accurate risk levels.
  • Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
  • Developed comprehensive underwriting guidelines, ensuring consistent decision-making across the team.
  • Analyzed data to identify trends, opportunities, and potential risks in order to enhance the coverage.
  • Prepared comprehensive reports detailing portfolio performance metrics for broker review.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance.

Technical Assistant

CHUBB ARABIA INSURANCE COMPANY
05.2018 - 08.2020
  • Evaluated complex applications carefully, identifying potential risks or gaps in coverage that warranted additional investigation.
  • Processed policy changes promptly, resulting in increased customer satisfaction and retention rates.
  • Conducted thorough policy reviews for accuracy, ensuring compliance with company policies and industry regulations.
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Trained and supervised employees on office policies and procedures.

Education

BBA - System Management

Imam Abdulrahman Bin Faisal
Riyadh, Saudi Arabia
01-2026

Advanced Diploma - Insurance And Risk Management

Imam Abdulrahman Bin Faisal University
Dammam, Saudi Arabia
03-2018

Skills

  • Business growth strategies
  • Relationship building and management
  • Customer engagement
  • Workforce management
  • Client service-driven
  • Customer portfolio management

Certification

  • Certified - Chartered Insurance Institute(CII), United Kingdom 2021
  • Certified - Insurance Foundation Certificate Examination - 2019

Timeline

Client Relationship Manager

Marsh & McLennan
12.2023 - Current

Technical Team Leader

CHUBB ARABIA INSURANCE COMPANY
10.2020 - 11.2023

Technical Assistant

CHUBB ARABIA INSURANCE COMPANY
05.2018 - 08.2020

BBA - System Management

Imam Abdulrahman Bin Faisal

Advanced Diploma - Insurance And Risk Management

Imam Abdulrahman Bin Faisal University

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Najd Alrabiah