NAJD MOHAMMED ALSUWAIH
Riyadh,Riyadh Region
Summary
Results-driven professional in customer service and relationship management, specialising in effective communication and marketing strategies. Excels in client follow-up, problem-solving, and achieving KPIs. Strong time management and team collaboration skills, with expertise in POS systems and Microsoft Office applications. Committed to contributing to organisational growth.
Overview
2
2
Languages
1
1
Certification
1
1
year of post-secondary education
3
3
years of professional experience
Work history
Customer Service Specialist at ROSHN Real Estate
tamkeen technologies company
Riyadh, Riyadh Region
2025.11 - 2026.11
- Engaged customers in real estate marketing, communicated project details to interested clients, managed inquiries, coordinated appointments, and followed up to enhance client relationships and drive sales support.
- Executed daily operational tasks with precision in a fast-paced environment.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Completed assigned tasks promptly to meet strict deadlines.
Daily Branch Operations Management
Kasra Establishment
tabuk
2025.02 - 2025.04
- Supervised employees and organised work schedules to ensure efficient branch operations.
- Monitored sales transactions at cash register to maintain accurate financial records.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
Customer service and order management, ensuring pr
Red Sea Beverages Establishment
tabuk
2024.02 - 2025.01
- Promoted from junior steward due to dedication and excellent work performance.
- Assisted head waiter in handling reservations during holiday season.
- Ensured adherence to dietary restrictions whilst preparing meals for guests with specific dietary needs.
- Attended weekly meetings for alignment with restaurant objectives and strategies.
Education
Diploma - n Office Administra
Technical and Vocational Training Corporation (TV
tabuk,saudi Arabia 2024.02 - 2025.02
Skills
- Real estate marketing
- Client relationship management
- Client follow-up
- Complaint resolution
- Sales strategy development
- KPI achievement
- POS systems proficiency
- Office applications expertise
- Time management and task organization
- Team collaboration
- Staff supervision
- Persuasive communication
Languages
English
Upper intermediate
Arabic
Native
Certification
Courses & Professional Certifications
* Modern Human Resources Management – Manar Platform | August 2024
* Secretarial Skills – Manar Platform | February 2024
* CBP Project Management – Manar Platform | 2016
Timeline
Customer Service Specialist at ROSHN Real Estate
tamkeen technologies company
2025.11 - 2026.11
Daily Branch Operations Management
Kasra Establishment
2025.02 - 2025.04
Customer service and order management, ensuring pr
Red Sea Beverages Establishment
2024.02 - 2025.01
Diploma - n Office Administra
Technical and Vocational Training Corporation (TV
2024.02 - 2025.02