Naji AlFaraj
Operation Manager
Riyadh,Saudi Arabia
Summary
Experienced hospitality professional specialising in casual dining operations, restaurant openings, and catering management. Led staff training and certification while ensuring compliance with health and safety regulations, including HACCP and food hygiene. Managed budgets, developed menus, and implemented marketing strategies to enhance guest experience and optimise sales. Oversaw inventory management and food presentation to ensure efficient delivery operations.
Overview
6
6
Languages
5
5
years of post-secondary education
17
17
years of professional experience
Work history
Restaurant General Manager
Galagtic Bread Westfield
Hamburg, Germany
2024.04 - 2026.07
- Implemented effective cost control measures that contributed to overall profitability.
- Negotiated vendor contracts to secure best-possible pricing agreements.
- Cultivated supplier relationships to ensure consistent access to fresh ingredients at competitive prices.
- Maintained food quality by following health and safety regulations strictly.
- Monitored dining room service during busy periods for smooth operations.
- Managed staff rosters to sustain productivity and efficiency.
- Created positive workplace that reduced staff turnover rates.
- Oversaw inventory levels to prevent shortages or excess stock.
- Coordinated promotional events to enhance local brand visibility and attract new customers.
- Led regular kitchen meetings to maintain consistent culinary output.
- Surveyed people in local community to assess restaurant demand and implemented marketing strategies that led to 20% increase in repeat business by local guests.
Team leader supervisor
Rosenhof
Landshut, Germany
2023.02 - 2024.01
- Serves customers professionally and ensures a positive experience in daily operations.
- Maintains high standards of product quality, service, and cleanliness to strengthen customer loyalty.
- Handles customer complaints professionally to improve customer satisfaction.
- Streamlined table turnover processes, enhancing operational efficiency.
- Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
- Coordinated large party reservations to accommodate high-volume business periods.
- Coordinated linen, silverware, glassware requirements maintaining aesthetic appeal of the restaurant.
- Increased customer satisfaction by delivering prompt, courteous service.
Operation Management Assistant
Spohrnraft Gastronomie GmbH
Landshut, Germany
2018.01 - 2023.08
- Supervised and guided restaurant staff during daily shifts and service.
- Recruited, trained, and supervised employees to support steady operations.
- Contributed to menu planning and development for improved offerings.
- Conducted regular equipment inspections to meet hygiene regulation requirements.
- Handled customer complaints professionally and resolved issues promptly.
- Prepared reports analysing restaurant sales and highlighting areas for improvement.
- Developed and implemented marketing strategies to grow restaurant visibility.
- Assisted recruitment and onboarding for new employees joining the team.
- Supervised food preparation and presentation to maintain consistent standards.
- Maintained high standards of product quality, service, and cleanliness.
- Conducted inventory checks and coordinated reorders for optimal stock availability.
- Planned and organised daily restaurant operations to keep service running smoothly.
- Trained and developed staff to improve service quality and product knowledge.
- Monitored marketing and promotional activities to maintain strong brand visibility.
- Built strong, personalised relationships with guests during each visit.
- Ensured compliance with health and safety regulations throughout service periods.
Restaurant manager
Masdar Al Hayat Food Industries (Fonte)
Riyadh, Saudi Arabia
2009.03 - 2010.05
- Improved safe dining experiences by complying with health and safety regulations.
- Drove higher restaurant revenue by coordinating events and parties.
- Boosted table turnover rate by managing floor service efficiently.
- Optimised daily restaurant flow by managing operations comprehensively.
- Improved service delivery by adjusting staffing levels to demand changes.
- Reduced customer waiting times by coordinating timely order delivery.
- Raised service quality by training new team members thoroughly.
- Improved staff engagement by fostering team spirit across the restaurant.
- Sustained profitable margins while supporting top service quality through budgeting.
- Strengthened inventory performance by developing reliable supplier relationships.
- Reduced waste and over-ordering by monitoring stock levels regularly.
- Protected food hygiene outcomes through regular inspections of standards.
- Preserved establishment reputation by maintaining consistently high cleanliness levels.
- Protected brand reputation by maintaining exceptional interior presentation standards.
- Increased brand loyalty by managing guest relations from contact to checkout.
- Boosted brand awareness in local community through innovative promotions.
- Maintained satisfaction during incidents by resolving problems skilfully.
- Improved safe dining experiences by complying with health and safety regulations.
- Improved safe dining experiences by complying with health and safety regulations.
Education
Diploma - Chinese Language ( Mandarin Simplified )
China normal central university
Wuhan, China 2010.05 - 2011.05
Bachelor of Business Administration - Operation Management
Arab Open University
Riyadh, Riyadh Region 2011.01 - 2015.01
Skills
- Budget management
- Sales proficiency
- Marketing strategies
- Hygiene protocols
- Food hygiene
- Safety regulations
- Menu development
- Menu design
- Food presentation techniques
- Reservation management
- Staff training
- Customer service training
- Guest orientation
- Leadership
- Restaurant openings
SPRACHEN
Arabisch: Muttersprache
Native
Deutsch: C1
Fluent
Englisch: C1
Fluent
Chinesisch: Fortgeschrittene Kenntnisse B1
Intermediate
Türkisch: Grundlagen A2
Intermediate
Chinese (Mandarin)
Beginner
REFERENZEN
- Mrs.Ayah, Ghassan, +966 55 000 6811
- Mrs.Bubici Giuseppina +49 15255638189
- Mr.Mashoj, Aljadow, +49 171 287 4585
- Mrs. Hoa Nugeyan + 49 15150544756
- Mr. Ling wang +49 15128111991
References
References available upon request.
Timeline
Restaurant General Manager
Galagtic Bread Westfield
2024.04 - 2026.07
Team leader supervisor
Rosenhof
2023.02 - 2024.01
Operation Management Assistant
Spohrnraft Gastronomie GmbH
2018.01 - 2023.08
Bachelor of Business Administration - Operation Management
Arab Open University
2011.01 - 2015.01
Diploma - Chinese Language ( Mandarin Simplified )
China normal central university
2010.05 - 2011.05
Restaurant manager
Masdar Al Hayat Food Industries (Fonte)
2009.03 - 2010.05