Najlaa Almadani
Customer Service & Sales Operations Specialist
Yanbu
Summary
Dedicated Customer Service & Sales Operations professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Jotun Middle East, India and Africa (MEIA)
10.2024 - Current
- Efficiently manage orders across Marine, Protective and Decorative segments ensuring operational excellence and customer satisfaction.
- Oversee Marine order handling with precision from initial receipt to final invoicing, ensuring seamless end-to-end process.
- Coordinate with supply chain, logistics and sales teams to ensure accurate order processing and timely delivery.
- Monitor order statuses proactively and addressing delays or discrepancies to maintain client satisfaction.
- Issue invoices promptly after delivery, ensuring accuracy.
- Manage export orders and prepare the documentation including invoices, packing lists and certificate to meet customer and regularity standards.
- Liaise with freight forwarders and shipping companies to ensure smooth logistics.
- Prepare monthly paint trading report.
SALES COORDINATOR
Saudi International Insulation Manufacturing Company
02.2022 - 09.2024
- Handled Industrial & Building markets inquires and coordinated them as per the requirements and finding unique solutions to issues
- Created manual quotations on Excel as per customer's and sales engineer's requirements
- Posted orders on SAP
- Kept detailed records of sales and customer information in SAP software, updating database regularly to maintain top-notch service.
- Managed efficient SAP database and responses, generating timely reports to inform and adjust plans.
- effectively educated and engaged prospective clients about our products.
- Spearheaded team-building sales meetings to inform supervisors of changes and insured successful sales processes.
- Compiled client profiles and entered information into operating system.
- Trained multiple new sales employees on quotation processes and closely monitored work to optimize productivity.
- Reduced errors during sales and service processes by posting orders accurately.
- Provided effective recommendations to increase customer satisfaction to secure long-term accounts.
Customer Service Department Support (Tamheer)
Saudi International Insulation Manufacturing Company
08.2021 - 02.2022
- Created manual quotations on Excel.
- Created new customers on SAP.
- Created new material codes on SAP.
- Created new sales orders on SAP.
- Created and maintain claims on SAP.
- Prepared shipping documents for Export and GCC orders.
- Identified issues, analyzed information and provided solutions to problems.
Administrative Assistant (COOP Training)
Yanbu University College
01.2019 - 04.2019
- Maintained and organize current and prospective coop trainees records.
- Prepared contracts for new volunteers.
- Presented workshops that enhance students performance.
Education
Bachelor's Degree - Human Resources Management
Yanbu University College
08.2014 - 05.2019
Skills
Operational Excellence
Problem-solving
Active listening
Data collection
Critical thinking
Team collaboration
Timeline
Customer Service Representative
Jotun Middle East, India and Africa (MEIA)
10.2024 - Current
SALES COORDINATOR
Saudi International Insulation Manufacturing Company
02.2022 - 09.2024
Customer Service Department Support (Tamheer)
Saudi International Insulation Manufacturing Company
08.2021 - 02.2022
Administrative Assistant (COOP Training)
Yanbu University College
01.2019 - 04.2019
Bachelor's Degree - Human Resources Management
Yanbu University College
08.2014 - 05.2019
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