Computer & Mobile Programing
+ Years of professional experience.
Najm Ahmad
Restaurant Manager |Service Standards, Team Building. | Food & Beverage Manager| Hospitality Manager | Outlet Manager |Assistant Food &Beverages
Eastren Province,MOB: 0530479042
Summary
Dynamic and results-oriented Restaurant Manager with 12+ years of experience in hospitality, specializing in operations management (8+ years) and food & beverage leadership (6+ years). Proven expertise in leading multi-branch teams, optimizing workflows, and enhancing service quality to maximize efficiency and customer satisfaction.
Key Strengths:
✔ Operations Excellence: Skilled in task delegation, employee training, and performance optimization, ensuring seamless execution of company procedures.
✔ Leadership & Team Development: Strong background in constructive feedback, conflict resolution, and team motivation, driving engagement and productivity.
✔ Strategic Growth: Developed and implemented custom training programs to address operational gaps, leveraging medical safety knowledge (5+ years in healthcare) to reinforce food service standards.
✔ Market Expertise: Over 10 years in Saudi Arabia, well-versed in local culture, regulations, and industry trends.
Holding a free work visa, I am legally flexible for seamless employment transitions.
Open to discussing salary expectations and career opportunities at any time.
Overview
12
12
8
8
+Years of Operations management
6
6
+ Years of F&B Managment experience
5
5
Years of experience managing multiple branches
3
3
Self-developed Training Courses
3
3
Languages
5
5
Years of Professional Medical Background
Work History
Restaurant Manager
Mayyan Eastern- Oriya Restaurant & Helena Pizzaria
12.2020 - 11.2024
- Managed daily operations in two distinct cuisine restaurants, a Pizzeria and an Italian restaurant, ensuring a high level of efficiency, quality in both food and service.
- Trained service staff, including hostesses, waiters, and cleaners, on service standards to maintain a consistent high-quality customer experience at both restaurants.
- Managed a professional team and successfully trained staff from scratch, transforming them into skilled professionals who contributed to the restaurants' success.
- Tracked daily sales transactions and invoices for accurate financial reporting, ensuring both locations maintained updated financial records.
- Promoted a positive work environment by resolving conflicts proactively and organizing team-building activities.
- Reduced staff turnover by providing effective leadership, fostering open communication, and offering employee development opportunities.
- Assisted in the development and implementation of new menus for both restaurants, offering variety and options to meet diverse customer preferences.
- Ensured compliance with local health department regulations through regular training sessions and facility inspections at both locations.
- Negotiated with suppliers to secure better pricing, improving profit margins for both the Pizzeria and the Italian restaurant.
- Interviewed, selected, trained, and supervised a multi-national team of over 35 staff members across both establishments.
Supervisor
Fatte W Snobar
11.2018 - 11.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Measured team performance and reported metrics to leadership team members.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Identified individual employee's unique work styles and adapted management methods.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by 50%.
Head Cashier
Fatte W Snobar
10.2018 - 10.2018
- Resolved escalated customer disputes with special actions such as discounts.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
- Reviewed and resolved differences between accounting information and cash drawer.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Counted cash in register drawer at beginning and end of shift.
- Supervised more than 4 cashiers and associates to maximize performance, efficiency and service levels.
Store Manager
REFAN™Perfumes&Cosmetics
08.2017 - 09.2018
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Created work schedules according to sales volume and number of employees.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Store Manager
Basri®
08.2016 - 08.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Converted community contacts into potential clients through networking, consistency and credibility.
- Developed and executed targeted relationship and account development strategy.
- Developed and executed plans to monitor standard process adherence.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Computer Programming & Software
MY STORE®
08.2015 - 12.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
Education
Bachelor of Arts - English Language And Literature
Tishreen University
Lattaqia, Syria 01.2012 - 09.2014
No Degree - ATI
Mediterranean Institute Of Computer Technology
Homs , Syria 01.2011 - 01.2012
Skills
Customer service
undefinedSoftware
OMEGA Systems
Falcon Systems
Foodics System
Interests
Computer & Technology
Healthcare
Market analytics
Additional Information
My Background Summery : Throughout my career, I have successfully worked in multiple fields, excelling and developing step by step. I possess strong IT and computer knowledge, along with substantial medical knowledge gained from over 5 years in the medical field. This diverse expertise has significantly enhanced my skills and abilities in various ways.
I have built a solid career in sales, supervision, management, and operations. Additionally, I hold a free work visa, which allows me to contract freely and legally with companies without incurring high costs related to transferring iqama and other formalities.
Having worked in Saudi Arabia for over 10 years, I am well-acquainted with the local culture, traditions, and market trends. I am open to discussing my knowledge and salary expectations at any time and welcome the opportunity to negotiate.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Contract WorkFull TimePart TimeWork Location
On-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsTeam Building / Company RetreatsLanguages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Beginner (A1)
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Created and conducted specialized courses in Hospitality and Customer Service
- successfully trained over 35 employees, leading to enhanced team performance and increased customer satisfaction.
Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Websites
Timeline
Restaurant Manager
Mayyan Eastern- Oriya Restaurant & Helena Pizzaria
12.2020 - 11.2024
Supervisor
Fatte W Snobar
11.2018 - 11.2020
Head Cashier
Fatte W Snobar
10.2018 - 10.2018
Store Manager
REFAN™Perfumes&Cosmetics
08.2017 - 09.2018
Store Manager
Basri®
08.2016 - 08.2017
Computer Programming & Software
MY STORE®
08.2015 - 12.2016
Bachelor of Arts - English Language And Literature
Tishreen University
01.2012 - 09.2014
No Degree - ATI
Mediterranean Institute Of Computer Technology
01.2011 - 01.2012
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