Najm Ahmad

- Partner with emerging local F&B brands on retainer to establish operational systems and stabilize day-to-day operations, from setup through steady-state running.
- Developed a custom operating toolkit for each contracted brand — branded, business-specific SOPs and operational documents, covering an administrative and operational hierarchy, general operating policies, and a complete HR file set.
- Contributed to raising clients’ Google Maps ratings from 4.6 to 4.8 by training staff on customer-handling techniques and tightening service standards.
- Guided clients in optimizing operations and cutting waste by approximately 10%, and redirected them to better-value suppliers to reduce costs.
- Analyzed each brand’s operational data to spot trends and turn them into practical fixes and process improvements.
- Aligned front-of-house, kitchen, and procurement around shared standards to remove bottlenecks and lift overall efficiency.
- Client names available on request; withheld here at clients’ preference under confidentiality agreements.

SMQ is a real-estate company that provides restaurant operations and management services and manpower supply.

- Lead the company's operations as Chief Operating Officer, based in Jeddah.

- Responsible for the restaurant operations and management services line and the manpower supply line.

Monolith ERP is a multi-tenant ERP built for restaurants, designed and developed end to end.

- Clients: Lushè and Ivory Cup use it to organize business growth, run daily operations, and handle VAT filings.

- Benefit: one system for operations, finance, and tax data, so owners spend less time reconciling spreadsheets and more time running the business.

- Built by an operator: the product reflects day-to-day restaurant management, not generic accounting software.

- Ran daily operations for two multi-cuisine outlets (an Italian restaurant and a pizzeria), owning service quality, food consistency, and floor efficiency across both.
- Recruited, trained, and supervised a multi-national team of 35+, developing several from zero experience into dependable service professionals.
- Built and delivered ongoing service-standards training that kept the guest experience consistent across both locations and reduced staff turnover.
- Tracked daily sales, invoices, and cash to maintain accurate financial records for both outlets.
- Negotiated supplier pricing and terms, improving margins on food and beverage costs.
- Co-developed new menus to widen the offering and lift average spend per guest.
- Maintained full compliance with local health-department regulations through regular training and facility inspections.

- Supervised daily shift operations and staffing for a high-volume F&B outlet, keeping service smooth under changing demand.
- Built and managed staff schedules to ensure full coverage across all stations and peak periods.
- Tracked team performance against targets and reported key metrics to management.
- Coached staff individually around their strengths and work styles to raise output and consistency.
- Kept prep and production areas clean, organized, and compliant to prevent delays and hazards.
- Streamlined task allocation and workflows, measurably improving shift productivity.

- Ran daily store operations, including opening and closing procedures, and introduced process changes that improved efficiency.
- Built client relationships through consistent networking and follow-up, turning contacts into repeat customers.
- Monitored adherence to operating standards and resolved customer issues quickly.
- Used customer feedback to refine the in-store experience.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Converted community contacts into potential clients through networking, consistency and credibility.
• Developed and executed targeted relationship and account development strategy.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Analyzed customer feedback and implemented strategies to improve customer experience.