Najm Ul Islam

IT Management Responsibilities

• Serving as Acting IT Manager, overseeing IT operations, infrastructure, and DevOps activities across all environments.
• Developing and managing annual IT budgets, ensuring cost efficiency and optimal allocation of resources for software licenses, cloud infrastructure, hardware, and support contracts.
• Conducting and coordinating IT audits to assess infrastructure security, system compliance, data protection, and adherence to SAMA and internal governance policies.
• Establishing IT policies, governance frameworks, and procurement strategies aligned with organizational and regulatory objectives.
• Coordinating with vendors and internal departments for project planning, licensing, procurement, and system upgrades.
• Leading technical teams to deliver secure, scalable, and compliant IT services supporting enterprise growth and digital transformation initiatives.
• Installed and configured ManageEngine ServiceDesk Plus for Change Management, Incident Management, and Helpdesk Support, streamlining IT service workflows and improving SLA adherence across departments.

Infrastructure Responsibilities

• Managing Zain Tech and Oracle Cloud Infrastructure (OCI) environments across Dev, UAT, PreProd, and Prod — including load balancers, firewalls, WAF, and VCNs.
• Designed and implemented High Availability (HA) systems and established a Disaster Recovery (DR) site for core applications to ensure business continuity, fault tolerance, and rapid recovery during outages.
• Implementing security best practices across Hybrid Exchange, Active Directory, and VPN systems.
• Implemented SAMA (Saudi Arabian Monetary Authority) security policies to establish a secure network infrastructure, ensuring compliance with national cybersecurity and data protection standards.
• Implemented data encryption techniques and policies as per SAMA regulations to secure sensitive data both inside and outside the network, maintaining confidentiality and compliance.
• Installed, configured, and managed PAM (Privileged Access Management) and IAM (Identity and Access Management) systems to enhance security, control access, and ensure regulatory compliance.
• Deployed and maintained Trellix Endpoint Security for endpoint protection and data classification, ensuring continuous monitoring, advanced threat prevention, and compliance with data governance standards.
• Installed and configured ManageEngine Endpoint Central for automated patch management and MDM (Mobile Device Management), improving device compliance, software updates, and centralized asset control.
• Overseeing system availability, monitoring, and performance optimization across hybrid cloud environments.

DevOps Responsibilities

• Deploying and maintaining Kubernetes (k3s) clusters with Docker containers, integrating Vault and CI/CD pipelines for secure, automated, and scalable deployments.
• Utilizing GitLab, Jenkins, Nexus Repository Manager, and SonarQube for source control, automated CI/CD, artifact management, and code quality analysis across multi-environment infrastructure.
• Implementing Prometheus, Tempo, and Grafana for monitoring, tracing, and observability across Kubernetes clusters, enabling proactive performance analysis and issue resolution.
• Implementing Apache Kafka for messaging and subscription-based communication, supporting event-driven microservice integration and real-time data streaming across enterprise systems.
• Creating and managing Apple Developer and Google Play Developer accounts, handling certificate provisioning, mobile app signing, and publishing applications on Apple App Store and Google Play Store.
• Generating and deploying SSL/TLS certificates across internal and external applications to ensure secure communication and compliance with security standards.
• Collaborating with developers and stakeholders to ensure stable, secure, and efficient delivery pipelines for backend applications built on Java Spring Boot and frontend systems developed with Angular.
• Managing and integrating multiple databases including MongoDB, PostgreSQL, Microsoft SQL Server, and Firebase, ensuring performance optimization, backup automation, and high availability.
• Implementing Debezium for Change Data Capture (CDC) to stream and replicate database changes across services, enabling real-time data synchronization and event-driven architecture.
• Implementing and integrating Microsoft Dynamics 365 Business Central (BC) modules — HR, Finance, and Purchase — including installation, configuration, and user training.
• Implemented Microsoft Customer Service software (Dynamics 365 Customer Service) — configuring case management, workflows, and integrations with ERP and internal applications to enhance service delivery and customer support.
• Integrated and maintained AML (Anti-Money Laundering) systems, enabling compliance monitoring, transaction tracking, and automated alerting aligned with SAMA regulatory frameworks.
• Coordinating with the Chief Information Security Officer (CISO) to implement and enforce cybersecurity policies, controls, and monitoring frameworks across all cloud and on-premises systems.

• Led Odoo development team in implementing ERP modules and integrating custom features.
• Coordinated with cross-functional departments to ensure smooth project delivery.
• Supervised migration and deployment activities to align with organizational goals.
• Reviewed technical design, conducted code reviews, and optimized system performance.
• Provided functional and technical support to ensure high system uptime and user satisfaction.

• Designed client-side and server-side architecture and implemented cloud-based back end solution in Odoo.
• Built Google Cloud APIs and data clients to consume APIs.
• Developed server-side logic in Python and JavaScript.
• Defined and maintained databases to deliver responsiveness to data client requests.
• Participated in system development life cycle from requirements analysis through system implementation.
• Stayed current on developments in related Python frameworks
• Worked independently to design, develop and test code
• Identified possible system enhancements to improving functionality and streamline administration.

• Developed and implemented new modules from scratch in odoo.
• Develop new reports.
• Customized base modules of Odoo according to company's need.
• Conduct training sessions with users.
• Develop API to communicate with other software.
• Served customers in friendly, efficient manner following outlined steps of service.
• Identified issues, analyzed information and provided solutions to problems.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Used Microsoft Word and other software tools to create documents and other communications.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
• Exceeded goals through effective task prioritization and great work ethic.
• Performed integration testing before launching applications.
• Gathered user feedback and made recommendations.

• Orchestrated efficient large-scale software deployments, including testing features and correcting code.
• Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
• Led software development initiative as subject matter expert and primary point-of-contact for project management staff.
• Communicated technical development stages and provided design support to businesses and other stakeholders encouraging participation for on-time execution.
• Installed and configured software applications and tested solutions for functionality.
• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
• Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
• Created procedures for system monitoring, recovery, backup and optimization.
• Authored development progress reports informing internal personnel and external stakeholders of project milestones.

• Develop modules from scratch.
• Implement Complete OpenERP at Makson Textile (Pvt.) Ltd.
• Implement OpenERP POS Module at Levis outlets and Dip Shop.
• Implement OpenERP Distribution Module at Igloo Pakistan.
• Customize current modules of odoo as per clients requirements.
• Conduct functional and technical training sessions.
• Collaborated with clients to define solution requirements, accounting for applicable development variables.
• Analyzed proposed technical solutions based on customer requirements, budget and product goal.
• Communicated with third-party product owners to illustrate deficits and bottlenecks within existing software.
• Supervised team of developers and business analysts engaged in project for creation of new ERP system.
• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
• Installed and configured software applications and tested solutions for functionality.

• Investigating current applications and remove all bugs in application.
• Testing the product to ensure that it operates satisfactorily.
• Perform database tuning and performance monitoring.
• Perform application tuning and performance monitoring Projects.
• Secondary sales system documentation, comprehensive user manual and HTML base Help file.
• Working as project leader to implement Point of sales and Inventory Controlled System in Habitt.
• Successfully installed ECib system in FUDLM (First UDL Modarba) as Project Leader.
• Coached employees through day-to-day work and complex problems.
• Coordinated priority of support work based on client and business needs.
• Provided remote software services to correct reported issue.