Nakki Francois Jaim
Riyadh,Kingdom of Saudi Arabia
Summary
Energetic and detail-oriented Barista with 3 years of experience in high-volume specialty coffee environments. Expert in espresso extraction, latte art, and maintaining rigorous food safety standards. Passionate about delivering exceptional customer service and sharing coffee knowledge with guest. Fluent in English, Arabic and Filipino/Bisaya/Tagalog.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Lead Barista
Foods Gate Company
Riyadh, Kingdom of Saudi Arabia
2023.09 - 2026.03
- Manage high-traffic morning rushes, consistently serving 100+ customers per hour while maintain quality.
- Mentor and Train new Staff members on espresso techniques and customer service protocols.
- Maintained a 98% positive feedback rating on customer satisfaction survey.
- Monitor stock levels and coordinate with local roasters for weekly bean deliveries.
- Deliver premium coffee service by engaging with customers to create a welcoming community atmosphere.
- Spearhead team efficiency by training new baristas in standardized service speeds and beverage quality.
- Optimized inventory tracking, resulting in a 15% reduction in waste and operational costs.
Teppanyaki Chef
ZN Restaurant Inc.
Jedda, Kingdom Saudi Arabia
2022.09 - 2023.09
- Performed interactive culinary shows for guests, building technical cooking skills with entertainment.
- Mentored junior kitchen staff to ensure consistency of food preparation and station maintenance.
- Streamlined kitchen workflows to reduce prep time and resource costs.
Teppanyaki Chef
Ginza Japanese Restaurant Inc.
Cebu
2018.04 - 2022.07
- Elevated the dining experience through captivating cooking performances and storytelling.
- Developed signature sauces and marinades that improved flavor profiles and increased repeat orders.
- Maintained 100% compliance with impeccable kitchen hygiene and safety standards.
Waiter | White Sands Hotel & Beach Resorts | Ph
White Sands Hotel & Beach Resorts Inc.
Mactan, Cebu, Philippines
2016.04 - 2018.04
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Helped reduce waiting times by swiftly clearing tables after use.
- Delivered excellent customer service through friendly and polite interaction.
Education
Associate - Hotel and Restaurant Management
University of Cebu
Cebu, Philippines 2004.01 - 2006.01
High School Diploma - Food and Beverage
Sta. Filomena National High School
Philippines 2000.06 - 2004.04
Skills
- Technical: Dialing in grinders, manual brewing (v60), Milk texturing, and Latte art
- Operations: POS systems (Square/lightspeed), Inventory Management, Waste Reduction and opening/closing procedures
- Soft Skills: Multitasking under pressure, conflict resolution, and team collaboration
- Beverage & Service: Espresso Extraction, Latte art, Manual brewing, and Guest service
- Culinary Expertise: Teppanyaki Juggling, Knife Skills, Food Plating, and Kitchen Hygiene
- Team Leadership: Multitasking, team collaboration, and Staff Training
ADDITIONAL INFORMATION
Languages: English (Fluent), Arabic (Intermediate) and Tagalog & Bisaya (Native).
REFERENCES
- Van Gervie Verzon, Evalaroza, Foods Gate Company Operation Manager, vangervieverzonevalaroza@gmail.com, +966558051899, Foods Gate Company
- Elizar Mariquet, Café, Veni Café Branch Manager, Eleezarcafe@gmail.com, +966557907410, Veni Café
- Christian Bardoza, Tordilloz, Veni Café Head Barista, Christiantordillos@gmail.com, +966580069736, Veni Café
ADDITIONAL INFORMATION
- Technical: Proficient in various POS systems and inventory software.
- Availability: Negotiable notice period/ Open to International relocation.
Timeline
Lead Barista
Foods Gate Company
2023.09 - 2026.03
Teppanyaki Chef
ZN Restaurant Inc.
2022.09 - 2023.09
Teppanyaki Chef
Ginza Japanese Restaurant Inc.
2018.04 - 2022.07
Waiter | White Sands Hotel & Beach Resorts | Ph
White Sands Hotel & Beach Resorts Inc.
2016.04 - 2018.04
Associate - Hotel and Restaurant Management
University of Cebu
2004.01 - 2006.01
High School Diploma - Food and Beverage
Sta. Filomena National High School
2000.06 - 2004.04