Narjes Felhi
Tunis,Tunis
Summary
Efficient Receptionist skilled in managing incoming and outgoing communications and hotel reservations. Coordinates schedules and operational planning to maintain seamless front desk operations. Adapts to diverse tasks while prioritising guest satisfaction. Motivated professional with varied experience in customer-facing roles. Demonstrates strong interpersonal skills and a commitment to providing exceptional service. Eager to contribute to team goals and support organisational success.
Overview
3
3
years of professional experience
Work History
Receptionist
Royal Thalassa Hotel Monastir
Tunis, tunis
09.2025 - Current
- Managed guest check-ins, reservations, and inquiries while ensuring smooth and professional service
Receptionist
Bella Vista Hotel Skanes Monastir
Tunis, Tunis
04.2025 - 07.2025
Welcomed visitors, including guests and staff, with professionalism and warmth.
Managed incoming and outgoing mail: sorting, organizing, and distributing.
Handled hotel reservations for rooms, meeting spaces, and additional services.
Reservation & Ticketing Agent
Travel and Travel Agency Sousse
Tunis, Tunis
09.2024 - 03.2025
Managed reservation requests and ensured accuracy of bookings.
Checked availability and coordinated with clients.
Issued travel tickets and provided customer support
Receptionist
Caribbean World Hotel Monastir
Tunisia, tunis
09.2023 - 12.2023
Provided general information about the hotel and its services.
Updated schedules, calendars, and operational planning.
Responded to guest inquiries regarding services, surroundings, and activities
Ground Assistance Agent
Habib Bourguiba Airport Monastir
Tunisia, Tunis
06.2023 - 09.2023
Assisted and informed passengers throughout their airport journey.
Checked in passengers and handled baggage registration.
Managed boarding and disembarkation operations
Front Desk Hostess,
Hilton Hotel Monastir
Tunisia, Tunis
02.2023 - 05.2023
Welcomed and guided visitors upon arrival.
Managed appointments and reservations.
Represented the establishment with professionalism
Education
Certificate of Higher Education - Bachelor's Degree in Public Law
Higher Institute of Legal Studies of Gabes
tunisia2023
Skills
- Customer relationship management
- Professional service
- Reservation management
- Guest engagement
- Communication skills
- Time management
- Team collaboration
- Organizational skills
- Customer Service
Languages
Arabic
Proficient
C2
French
Proficient
C2
English
Intermediate
B1
Timeline
Receptionist
Royal Thalassa Hotel Monastir
09.2025 - Current
Receptionist
Bella Vista Hotel Skanes Monastir
04.2025 - 07.2025
Reservation & Ticketing Agent
Travel and Travel Agency Sousse
09.2024 - 03.2025
Receptionist
Caribbean World Hotel Monastir
09.2023 - 12.2023
Ground Assistance Agent
Habib Bourguiba Airport Monastir
06.2023 - 09.2023
Front Desk Hostess,
Hilton Hotel Monastir
02.2023 - 05.2023
Certificate of Higher Education - Bachelor's Degree in Public Law
Higher Institute of Legal Studies of Gabes