Nasar Hayat
Riyadh,Saudi Arabia
Summary
Senior Automobile Service Advisor with over 13 years of experience in GCC markets, including the UAE and Qatar, with strong understanding of Saudi automotive service standards and customer expectations. Experienced in handling high-volume workshops, customer relations, job card control, warranty coordination, and service quality compliance. Skilled in meeting KPIs, improving CSI scores, and working closely with technicians and management to ensure efficiency and profitable service operations.
Overview
15
15
years of professional experience
Work History
Senior Service Advisor
Al Haji Auto Repairing Center
Dubai, UAE
10.2020 - 06.2025
- Worked as senior service advisor handling multi-brand vehicles including Mercedes-Benz, Range Rover, Porsche, Nissan, GMC, Chevrolet, Ford, and Toyota.
- Managed customer reception, job estimation, repair approvals, and coordination with workshop teams while maintaining high customer satisfaction and repeat business.
Service Advisor
Saleh Al Hamad Al Mana Co.
Doha, Qatar
02.2018 - 01.2020
- Handled service advisory operations for Nissan, Renault, and Infiniti vehicles.
- Responsible for customer consultation, service estimation, follow-ups, and delivery while maintaining strong CSI results and professional customer relationships.
Service and Body Shop Advisor
Bin Dhaher General Motors
Dubai, UAE
11.2013 - 11.2017
- Work in both service and body shop departments.
- Managed accident repairs, insurance estimations, customer's approvals, and major and minor services.
- Conducted CSI follow-ups and used Kerridge Autoline system for job control and reporting.
Junior Service Advisor
Bin Hamoodah Establishment
Al Ain, UAE
01.2010 - 10.2013
- Handled major and minor services as well as accident repair cases including insurance coordination.
- Prepared estimates, managed comeback jobs, handled government vehicles maintenance, and worked with Orionlive Autoline system while ensuring customer satisfaction.
Office Administrator / Job Controller
Bin Hamoodah Establishment
Al Ain, UAE
- Supported workshop operations as Job Controller and Rent-a-Car Coordinator.
- Managed traffic fines, vehicle maintenance records, staff attendance, leave reports, LPO processing, and workshop documentation.
Education
D.Com -
Diploma of Commerce
Peshawar, KPK, PakistanD.A.E - Mechanical Technology
Diploma Associate Engineer
Peshawar, PakistanSkills
- Microsoft Office 365
- Word
- Excel
- PowerPoint
- Outlook
- Kerridge Autoline
- Orionlive Autoline
- AutoCAD
- 3D Studio Max
- Corel Draw
- Adobe Photoshop
- Client Relationship Management
- Time Management
- Driving
- Communication
- Vehicle Diagnostic Software
- Service Coordination
- Inventory Management
- Appointment Scheduling
Accomplishments
- Top Service Advisor Award, Recognized as the service advisor for Q4 2016 at Bin Dhaher Motors, by maintaining the highest customer satisfaction and retention rates.
- Sales Excellence Recognition, Awarded for exceeding the monthly sales targets for a consecutive period of 12 months at Saleh Al Hamad Al Mana Automotive Companies.
- Customer Satisfaction Improvement, Led a feedback-driven improvement program at Al Haji Auto Repairing Centre, resulting in an 18% increase in customer satisfaction.
Languages
- Arabic
- Urdu
- Pashto
- English
- Arabic
- Urdu
- Pashto
Others
- Valid UAE international Driving License
- Valid Saudi Arabia (KSA) Iqama
- Valid Passport till 2034
- Available for immediate joining
Timeline
Senior Service Advisor
Al Haji Auto Repairing Center
10.2020 - 06.2025
Service Advisor
Saleh Al Hamad Al Mana Co.
02.2018 - 01.2020
Service and Body Shop Advisor
Bin Dhaher General Motors
11.2013 - 11.2017
Junior Service Advisor
Bin Hamoodah Establishment
01.2010 - 10.2013
Office Administrator / Job Controller
Bin Hamoodah Establishment
D.Com -
Diploma of Commerce
D.A.E - Mechanical Technology
Diploma Associate Engineer