Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Naser Yousef

Naser Yousef

Al Khobar

Summary

Bilingual retail and Operations leader with over 14 years of experience in the pharmaceutical industry and healthcare logistics and multi-site operations across Saudi Arabia. Proven track record managing more than 10 distribution centers and serving more than 950 pharmacy branches, leading strategic retail expansion, ensuring regulatory compliance (SFDA, MOH), and driving operational excellence. Skilled in launching new retail networking and re-networking, staff development, and digital transformation initiatives to improve customer service and profitability. Fluent in Arabic and English, holding a bachelor’s in pharmacy and an MBA.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Regional Operations Manager

DMSCO / PROCEED
01.2019 - Current
  • - Managed 10+ branches across the region, overseeing daily operations, pharmacy replenishment, logistics, and team performance.
  • - Led cross-functional teams (250+ employees) to ensure compliance with SFDA and MOH regulations, including handling of controlled substances.
  • - Spearheaded operational strategies to boost productivity, reduce costs, and improve customer satisfaction.
  • - Played a key role in launching and transitioning operations into new distribution centers aligned with the business expansion strategy.
  • - Implemented SAP and Paperless tools to enhance inventory accuracy, demand forecasting, and reporting transparency.
  • - Directed recruitment, onboarding, and ongoing training programs for pharmacy and warehouse staff and 3PL, Bonded zone, distribution, and outsourcing operations.

Senior Logistics Supervisor

Al-Dawaa Medical Services
01.2015 - 01.2018
  • - Managed logistics operations, inventory, and transportation to support retail pharmacy and wholesale medical supply.
  • - Ensured operational excellence by aligning warehouse practices with SFDA requirements and business KPIs.

Operations Supervisor

Al-Dawaa Pharmacies
01.2013 - 01.2014
  • - Oversaw daily retail operations across pharmacy branches to ensure service excellence and inventory readiness.
  • - Resolved operational issues, coached team members, and improved SOPs for efficiency.

Pharmacy Manager

Al-Dawaa Pharmacies
01.2011 - 01.2012
  • Managed daily pharmacy operations, including prescriptions, staff schedules, and compliance reporting. Delivered exceptional customer service and worked collaboratively with healthcare professionals.

Education

MBA -

Geneva Business School
01.2019

Bachelor’s degree - pharmacy

Al Azhar University
01.2009

Skills

  • Leadership & Staff Development
  • Retail Operations
  • Distribution Operations
  • Multi-site Location Management
  • Sales & Profitability Optimization
  • SFDA & MOH Compliance
  • Capacity& Demand Planning
  • E-commerce Support
  • Continuous learning
  • Operational efficiency
  • Staffing oversight
  • Warehouse management

Certification

  • CLTD Certified in Logistics, Transportation and Distribution – ASCM (2020)
  • Warehousing Operations Certificate – CSCMP (2023)
  • Internal Auditor – TUV Nord (2021)
  • Excel & Power BI – IMP (2022)

Timeline

Regional Operations Manager

DMSCO / PROCEED
01.2019 - Current

Senior Logistics Supervisor

Al-Dawaa Medical Services
01.2015 - 01.2018

Operations Supervisor

Al-Dawaa Pharmacies
01.2013 - 01.2014

Pharmacy Manager

Al-Dawaa Pharmacies
01.2011 - 01.2012

Bachelor’s degree - pharmacy

Al Azhar University

MBA -

Geneva Business School

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Naser Yousef