Nasheer Nazeer ahamed

•Supervise and coordinate a fleet of 40 Dyna trucks, 55 trailers, and 10 Hiace vans for both long- and short-distance routes across the Kingdom.
•Use TMS systems and GPS tracking for real-time monitoring and scheduling based on customer delivery requests.
•Communicate with clients via email and phone to provide updates and fast resolution to delivery or service issues.
•Collaborate with warehouse teams for order releases, ensuring timely dispatch and smooth loading operations.
•Maintain accurate reports on fleet maintenance, order status, and fuel expenditure, ensuring cost-effective transport operations.
•Focused on providing high-quality service, supporting the team to achieve quarterly performance and profit goals.
•Coordinated directly with 3PL clients to meet delivery KPIs and resolve fulfillment issues quickly.
•Developed long-haul and regional trip plans based on customer demand and vehicle capacity.
•Ensured proper documentation and load verification for all outbound trips.
•Managed end-to-end logistics for customer-specific projects, aligning resources and timelines efficiently.

•Managed daily schedules for 80+ drivers, coordinating deliveries to over 900 branches nationwide using the SCM system.
•Handled branch-to-branch transfers, ensured accurate vehicle capacity utilization, and performed vehicle inspections.
•Resolved issues in real time with area supervisors, warehouse staff, and drivers, ensuring smooth operations and unloading processes.
•Worked closely with the warehouse team to reduce loading delays and gave priority to urgent orders.
•Trained loading staff on safety procedures, enforced warehouse compliance rules, and managed operational issues between loading and warehouse teams.
•Maintained daily delivery reports and improved route planning efficiency.
•Conducted routine audits on driver performance and compliance with safety protocols.
•Implemented scheduling improvements that reduced vehicle idle time and enhanced load efficiency.
•Analyzed delivery trends to improve dispatch timing and reduce branch waiting times.
•Oversaw inter-regional transfers and coordinated cross-docking operations when needed.

 Dealer management-quality check and feedback to the dealers

 Route cause analysis of the complaints

 Regular training for dealers and in house team

 Validation documentation and complaint closure

 Handling sales and service complain of zone

 To manage the resolution of customer complaint and ensure lowest

complaint resolution time

 Informing the dealer about the concern and implementing the

correction and making the dealer to work towards customer

satisfaction and maintain customer etiquette

 To be first point of contact for all customer related issue and explaining

the customer the work process and providing cost and time estimate

for the work

 Managing vehicle delivery process

Send daily action summary to client and manager