Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Personal Information
Languages
Timeline
Hi, I’m

Nasreen Mahfooz Ali

Summary

A hard working self- motivated individual, focused on matching personal skills with market trends and demands, to exhibit dedication and energy towards the company's objectives and goals. Dynamic behaviour and multiple skills have helped me support across all disciplines.

Professional with strong background in administration and leadership, prepared for managerial responsibilities. Known for excellent organizational skills, attention to detail, and ability to streamline operations. Strong focus on team collaboration, achieving results, and adapting to changing needs. Skills include project management, budget oversight, and staff development, combined with reliable and flexible approach to problem-solving.

Overview

24
years of professional experience

Work History

Barakha

Administration Manager/Manager - Training and HR
05.2023 - 06.2024

Job overview

  • Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
  • Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
  • Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
  • Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.

Arabian Power Company

Asst. Business Development Manager
01.2021 - 05.2023

Job overview

  • Directed market analysis to discover new trends.
  • Develop and follow up on leads and provide support to executive team to convert leads into recurring business
  • Cultivate strong business relationship with new clients while maintaining existing relationships
  • Collect and maintain client information in the CRM database
  • Work closely with staff across all departments to implement growth strategies
  • Develop and implement sales strategies, retention plans and analyse sales data to create a dynamic environment within the company
  • Provide inputs to marketing team to update on the trends of the market
  • Assist multiple departments to create business plans, sales pitches, presentations, and other documents as required
  • Manage multiple projects and meet deadlines as prescribed
  • Identify new business opportunities and partners

Awtad Commercial Centre

Operations Executive
01.2018 - 05.2020

Job overview

  • Management and daily operations of the centre
  • Running lead on system for the entire office setup
  • Respond to queries and requests by the tenants and office spaces at the centre
  • Preparation and submission of daily collection report for daily subscribers, and monthly reports for long term subscribers
  • Preparation and submission of bad debt reports
  • Issuance of rental invoices via the management system of the company
  • Operating the Salto system for providing access to multiple entries and outlets of the centre to respective users
  • Reordering of office supplies and stationery as per the requirement

The Office

Operations Manager
07.2016 - 12.2017

Job overview

  • Prepare SOP's to be implemented across all branches of the company
  • Run lead as operation controller for 3 branches under the company
  • Perform internal audits to ensure the quality and standards of the company are maintained based on the SOP
  • Develop and implement company policy, guidelines, work instructions, and forms
  • Refer to ISO 9001:2015 and ensure its implementation across all disciplines

Regus Global Smart Offices

Senior Customer Service Representative
01.2015 - 06.2016

Job overview

  • Provide front desk support
  • Receive, assess and respond to client queries
  • Running lead on the POS system for the entire office setup
  • Call streaming for all beneficiaries in the office starting from activation, all the way to final allocation
  • Finalising daily collection report to be sent to the head office
  • Implementing company standards across the office and its beneficiaries to ensure high quality and consistency
  • Reordering of office supplies and stationery as per the requirement

Fityani Boutique - Fashion World

Assistant Branch Manager
02.2000 - 12.2014

Job overview

  • Coordinating daily activities within the branch
  • Maintaining minimum stock levels and responsible for re ordering
  • Lead sales for VVIP clients and customers
  • Schedule and supervise daily tasks for associates, executives and clerks within the boutique
  • Run the system on ASWAQ3, a local management software
  • Assist branch manager to achieve the target profit, exceed performance and customer service expectations
  • Coordinate communication with branch staff
  • Oversee and assist the preparation of all branch reports for approval by manager
  • Manage branch operations when manager is absent / on leave

Education

Gandhi PTIC

Commerce
04.2001

Skills

  • Effective leadership
  • Excellent communication
  • Managerial skills
  • Effective and efficient utilisation of time
  • Ability to handle multiple tasks based on priority
  • Intrigued to take on new challenges
  • MS Applications
  • Trainer
  • Presenter
  • Skilled in innovation
  • Documentation and reporting

References

References available upon request.

Hobbies and Interests

  • Photography.
  • Reading Fiction Novels.
  • Volunteering.
  • Painting.
  • Socialising with people.

Personal Information

  • Nationality: Indian Passport holder.
  • Marital Status: Divorced; with 2 kids.
  • Religion: Islam

Languages

Arabic, English, Urdu
Native language
Arabic
Proficient
C2
English
Proficient
C2
Urdu
Proficient
C2

Timeline

Administration Manager/Manager - Training and HR

Barakha
05.2023 - 06.2024

Asst. Business Development Manager

Arabian Power Company
01.2021 - 05.2023

Operations Executive

Awtad Commercial Centre
01.2018 - 05.2020

Operations Manager

The Office
07.2016 - 12.2017

Senior Customer Service Representative

Regus Global Smart Offices
01.2015 - 06.2016

Assistant Branch Manager

Fityani Boutique - Fashion World
02.2000 - 12.2014

Gandhi PTIC

Commerce
Nasreen Mahfooz Ali