NASSER AL-MAIDHAN
Dammam
Summary
Visionary, goal-oriented IT Director with a proven track record of planning, developing, and implementing cutting-edge technology solutions for diverse clients. Skilled in establishing lucrative partnerships and leading large agile IT teams. Experienced in infrastructure and security planning, operations management, and implementing best practices. Forward-thinking and strategic leader with over 25 years of IT experience. Recognized for driving cost-effective system improvements, streamlining operations, and fostering an upbeat leadership style.
Overview
25
25
years of professional experience
1
1
Certification
Work History
IT Director
Zamil Industrial
06.2017 - Current
- Set objectives and strategies for the IT department
- Created an annual budget and developed a comprehensive plan to accomplish company objectives while staying within budget
- Analyze the costs, value, and risks of information technology to advise management and suggest actions
- Managed a staff of 150 employees with operating and capital budgets totaling $65M
- Worked closely with organizational leadership, including the board of directors, to strategically affect the direction of operations
- Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning
- Remain vigilant over potential side effects and risks, such as talent shortages and cyber threats
- Help the company recognize opportunities for innovation in its industry, such as SaaS, Cloud Solutions Industry 4.0, IoT, and AI
- Familiarity with industry standards like ISO 20000, ISO 27001, ISO 27701, NIST, etc
- Establish IT policies, strategies, and standards.
IT Services Manager
Zamil Industrial
09.2007 - 06.2017
- Planned and implemented solutions for technical problems such as monitoring and privilege management
- Ensure that the organization can continue to operate (on a day-to-day basis), including the quality of the offered IT support capabilities
- Set specific, measurable, actionable, and time-related system deployment goals with clear success measures – defining KPIs
- Tracks deployment status vs
- KPIs and benefits realization tracking
- Raised customer satisfaction every year; a key role in boosting satisfaction from 60% to 95%+ in two years
- Managed outcomes of 32 IT professionals’ global team, and network engineers and IT admins
- Developed and instituted formal IT processes, policies, procedures, and a Service Knowledge Management System to help the company attain and maintain ISO 20000 certification from 2008 to the present
- Implemented robust incident management procedures to minimize the impact of critical issues on business operations.
- Developed detailed metrics and reports to assess the performance of IT services, enabling data-driven decision-making for continuous improvement.
- Optimized resource allocation by effectively prioritizing and managing multiple projects simultaneously.
- Spearheaded the adoption of best practices in IT service management through regular reviews and audits of existing processes, ensuring compliance with industry standards such as ITIL or COBIT frameworks.
IT Services Manager
DELL Inc
05.2005 - 09.2007
- Prime responsibility involves managing the technical relationship between partners and Dell, ensuring timely resolution of all support-related issues, and providing incident-based and proactive support functions.
- Established Dell service partners' presence in Saudi Arabia and grew a healthy and sustainable business
- Developed and presented periodical customer reviews to Dell senior management
- Served as a trusted advisor to stakeholders by providing expert guidance on technology solutions that align with business requirements and objectives.
- Delivered high-quality technical training sessions to enhance the skill set of support staff, improving first-call resolution rates.
- Managing 9 Dell Authorized Service Partners in Saudi Arabia
IT Service Manager
Al-Alamiah Electronics
08.1999 - 05.2005
- Provided hardware support for servers, desktops, and laptops and conducted network support, installations, and configurations
- Provided long-term service contracts for major cooperates such as ARAMCO, SABIC, and STC
- Planned and managed Anti-Virus migration in SCECO East for 3300 desktops and 140 servers
- ARAMCO Workstations Upgrade Project (1999) – involved planning/managing the upgrade of 13,000 PCs.
- Increased customer satisfaction scores by implementing feedback-driven improvements in IT service delivery processes.
Education
Master of Science - Cybersecurity
King Fahd University of Petroleum And Minerals
Dhahran, Saudi Arabia06.2024
Leadership, Finance, Strategy, And Digital Transfo - Leadership, Finance, Strategy, And Digital Transfo
INSEAD And Saudi Digital Academy
Fontainebleau, France05.2021
Bachelor of Science - Computer Engineering
King Fahd University of Petroleum And Minerals
Dhahran, Saudi Arabia08.2000
Skills
- Team Building & Front-Line Leadership
- Financial skills, including budgeting and forecasting
- Customer service oriented
- IT Policy Development
- IT Governance with ISO 27001
- IT Resource Allocation
- ITIL Framework with ISO 20000
- Digital Transformation
- Security Planning
- IT Budgeting
- IT Process Improvement
- Information security
- Technical Support Management
- IT Incident Management
Certification
- PECB Certified ISO/IEC 27001 Lead Implementer (in progress)
- CISSP: Certified Information Systems Security Professional (in progress)
- Management Skills for an IT Environment - Learning Tree UK
- Finance & Strategy – A Business Simulation Program for Non-Finance Managers
- Incident Response and Advanced Forensics
- HDI Support Center Manager
- ITIL V3 Training & Certification
- DELL Certified Systems Expert
Languages
Arabic
Native language
English
Proficient
C2
Timeline
IT Director
Zamil Industrial
06.2017 - Current
IT Services Manager
Zamil Industrial
09.2007 - 06.2017
IT Services Manager
DELL Inc
05.2005 - 09.2007
IT Service Manager
Al-Alamiah Electronics
08.1999 - 05.2005
Master of Science - Cybersecurity
King Fahd University of Petroleum And Minerals
Leadership, Finance, Strategy, And Digital Transfo - Leadership, Finance, Strategy, And Digital Transfo
INSEAD And Saudi Digital Academy
Bachelor of Science - Computer Engineering
King Fahd University of Petroleum And Minerals
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