Nasser Alahmed
Dammam,04
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful hotel setting.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Universal's Cabana Bay Beach Resort
03.2023 - 01.2024
- Managed a range of guest service activities as a Front Desk Agent in a 2000-room world-class hotel, consistently delivering exceptional service with a friendly and professional demeanor.
- Utilized strong managerial skills to coordinate with various departments, facilitating seamless communication and collaboration to fulfill guest requests promptly and efficiently.
- Leveraged expertise as a trainer to mentor and guide new team members, contributing to the development of a highly skilled and cohesive Front Desk team.
Events Volunteer
Rosen College of Hospitality Management
06.2022 - 01.2024
- Contributed to the overall success of events by maintaining a positive attitude, exhibiting strong teamwork skills, and being proactive in addressing any challenges that arose during planning or execution.
- Pitching services and guiding attendees to their desired locations with a positive and cheerful attitude.
- Decorating and preparing event spaces for optimal guest experience.
- Reported any damage or maintenance issues to the responsible department.
Quick Service Associate
Universal Orlando
06.2022 - 08.2022
- Cultivated a welcoming and enjoyable atmosphere for all guests as a Quick Service Associate, focusing on top-notch assistance with crowd control and greeting patrons with a warm and inviting smile.
- Delivered exceptional customer service by actively engaging with guests, offering recommendations from the menu, and accommodating special requests to ensure a personalized and satisfying experience.
- Proficiently operated the POS system, demonstrating efficiency in processing transactions while prioritizing seamless customer service and meeting the unique needs of each guest.
Education
Bachelor of Science, Hospitality and Lodging Management -
Rosen College of Hospitality Management
Orlando, FL12.2023
Skills
- Oral and written communications
- Customer Service Management
- Work Under Pressure
- Detail Oriented
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Front Desk Agent
Universal's Cabana Bay Beach Resort
03.2023 - 01.2024
Events Volunteer
Rosen College of Hospitality Management
06.2022 - 01.2024
Quick Service Associate
Universal Orlando
06.2022 - 08.2022
Bachelor of Science, Hospitality and Lodging Management -
Rosen College of Hospitality Management
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