PowerBI
Nasser Aldossary
Support Engineer
Dammam
Summary
Inventive operations engineer passionate about enhancing business processes and designing more productive operating procedures. Known for thinking outside the box and developing novel approaches to solve technical and manual tasks. Excited about bringing positive disruptions to legacy operations within the industry and eager to contribute innovative mindset and expertise to drive meaningful change.
Overview
18
18
years of professional experience
2028
2028
years of post-secondary education
4
4
Certifications
Work History
Support Engineer
Tahakom
05.2021 - Current
- Traffic Reporting: Manage daily traffic reports, ensuring accuracy and timely delivery to management and the Ministry of Interior (MOI).
- System Oversight: Monitor on-site tasks using the Rased App, approve new system implementations, and analyze system activity for optimization.
- World Cup 2022 Deployment: Approved and deployed 300 systems within a short time frame to support traffic operations during the World Cup 2022.
- Cross-Functional Support: Collaborate with QA, operations, and business analysis (BA) teams to resolve issues and improve processes.
- Project Leadership: Act as the SAP Project Champion, leading initiatives to streamline processes and enforce KPIs.
- Employee Incentives: Calculate employee incentives based on performance metrics, ensuring alignment with company objectives.
- Automation and Tool Development: Develop supervisory tools and automate reporting processes to enhance efficiency.
- Traffic Management: Plan and deploy speed cameras, analyze traffic data, and ensure compliance with traffic management goals.
- Strategic Coordination: Coordinate with various departments to finalize plans with the MOI and execute internal improvement initiatives.
- Recognition and Representation:Selected to represent Tahakom at the 2023 Traffic Week event at Dhahran Expo.
Chosen as a member of the HiPo (High Potential) program and successfully graduated in 2024.
Technical Engineer
TAQA
02.2021 - 05.2021
Solution Engineer
TAQA
12.2018 - 02.2021
Industrial Engineer
Riyadh Ceramic
09.2018 - 12.2018
Operator
Honeywell MK Cable Mgt.
02.2010 - 06.2010
Clerk
Majestic
01.2007 - 10.2007
Education
Bachelor of Science - Manufacturing Engineering Technology
Indiana State University
Terre Haute, IN, USA 04.2001 - 05.2018
Associate's Degree - Instrumentation Technology
Jubail Technical Institute
Al Jubayl, EP, Saudi Arabia05-2010
Skills
Technical support
Operations management
Health and safety compliance
5S methodology
Staff training and development
Root-cause analysis
Project management
KPI tracking
Technical analysis
Workflow optimization
Teamwork and collaboration
Problem-solving
Time management
Active learning
Quality control procedures
Critical thinking
Certification
Life Ambassador First Aid Program, 2023, The Saudi Red Crescent Authority
Accomplishments
Graduated from the prestigious HiPo Development Program. (2024)
Software
MS Excel
R Programming language
Timeline
Support Engineer
Tahakom
05.2021 - Current
Technical Engineer
TAQA
02.2021 - 05.2021
Solution Engineer
TAQA
12.2018 - 02.2021
Industrial Engineer
Riyadh Ceramic
09.2018 - 12.2018
Operator
Honeywell MK Cable Mgt.
02.2010 - 06.2010
Clerk
Majestic
01.2007 - 10.2007
Bachelor of Science - Manufacturing Engineering Technology
Indiana State University
04.2001 - 05.2018
Associate's Degree - Instrumentation Technology
Jubail Technical Institute
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