NASSER AL HAYYAN
Saudi Arabia
Summary
Passionate marketing professional with a strong focus on continuous learning and skill development. Committed to staying up-to-date with the latest industry trends and advancements. Proven track record in contributing to team goals and driving business growth through innovation and effective collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service
Body Masters
Riyadh
04.2024 - Current
- Developed processes for global customer service operations.
- Developed and implemented customer service policies and procedures to ensure quality customer service delivery.
- Provided excellent customer service to all members.
- Trained new customer service representatives on product knowledge and customer service skills.
- Assisted with training new Customer Service Specialists on company policies and procedures related to effective customer service practices.
Administrative Assistant
Ministry of Municipal and Rural Affairs.
Riyadh
12.2023 - 11.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Facilitated communication between different departments within the organization.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Sales Officer
Riyadh
Riyadh
03.2022 - 12.2023
- Built relationships with key clients through regular contact.
- Developed strategies to increase sales and market share.
- Provided exceptional customer service throughout the entire sales process.
Education
Diploma - Marketing And Sales
Institute of Public Administration
Riyadh07-2023
Skills
- Project management
- Search engine optimization
- Digital marketing
- Time management rules
- E-marketing skills
- Marketing and communications
- The Art Making Exhibitions and Conferences
- Planning, organizing and measuring performance
Certification
- Foundations of Human Resources Management
- Risk management
Essential Management Skills - Business Management
Emotional intelligence and society - Understanding customers
- Excel
- Sales negotiation
Languages
Arabic
First Language
English
Upper Intermediate (B2)
B2
Timeline
Customer Service
Body Masters
04.2024 - Current
Administrative Assistant
Ministry of Municipal and Rural Affairs.
12.2023 - 11.2024
Sales Officer
Riyadh
03.2022 - 12.2023
Diploma - Marketing And Sales
Institute of Public Administration
- Foundations of Human Resources Management
- Risk management
Essential Management Skills - Business Management
Emotional intelligence and society - Understanding customers
- Excel
- Sales negotiation
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