NASSER ALMUAWI
RIYADH, SAUDI ARABIA,riya
Summary
Results-driven Senior Business Support Officer with knack for streamlining operations and improving team productivity. Skilled in implementing process improvements, leading to enhanced efficiency and reduced costs. Known for fostering collaborative work environments and delivering high-quality administrative support.
Driven professional with proactive approach, combining strong organizational skills and effective communication. Proven ability to manage administrative functions and support business operations seamlessly. Ready to contribute to operational success and foster collaborative work environment. Driven and adaptable professional with exceptional organisational skills and keen analytical abilities, coupled with strong communication and problem-solving expertise. Proficient in delivering administrative support and project coordination to streamline operations and enhance productivity. Ready to contribute to achieving impactful outcomes in role.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Teacher
Ministry of Education
Riyadh, Riyadh Region
09.2011 - Current
- Created inclusive classroom setting to ensure all students felt accepted and valued.
- Assessed student progress, provided constructive feedback for improvement.
- Utilised ICT tools, enhanced interactive learning experience in classrooms.
- Attended professional development sessions to stay updated with latest teaching methodologies.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Improved efficiency and productivity by acquiring new skills.
- Adjusted teaching methods according to individual student's needs, ensured inclusive learning environment.
- Collaborated with special education professionals to cater for needs of differently-abled pupils in regular classrooms.
Senior Business Support Officer
Dr. Sulaiman Al Habib Medical Group
Riyadh, Riyadh Region
04.2016 - 12.2024
- Solutions for revenue cycle management (RCM) to enhance and improve targets to increase projected revenue.
- Helped Executive Director and Executive Dept. increase revenue by identifying opportunities and tracking unfinalized invoices in outpatient and inpatient departments.
- Drove business performance improvements by establishing clear, measurable KPI metrics to enhance monthly reports.
- Maintained compliance by developing and drafting revenue cycle management and financial policies and controls.
- Identified issues regarding delayed or incomplete payments and followed through to resolution.
- Hired, trained and managed revenue department team members and developed engaged, high-functioning performers.
- Supported special financial and business projects with administrative assistance.
- Assisted with financial and business projects by contributing documents, reports and clerical skills.
- Assisted with collecting statistics, data and other management information.
- Oversaw financial processes, placing orders, administering payments and monitoring expenditure.
- Managed daily finance services for smooth business operations.
- Mitigated risks during project lifecycle through proactive risk management strategies.
- Communicate with accurate companies and facilitate financial claims process
- Strong skills in coordination and negotiation with medical teams and insurance providers to optimize processes and maximize resource utilization.
- Handled customer queries and complaints, resulting in improved client satisfaction.
- Implemented training programs for staff development and performance improvement.
- Organised inter-departmental meetings to facilitate business process improvement.
Assistant Unit Manager
Dr. Abdulaziz Al-Ajaji Dental Clinics Complex
Riyadh, Riyadh Region
01.2012 - 09.2015
- Ability to supervise and train employees to include organizing, prioritizing and scheduling work assignments.
- Streamlined administrative tasks to improve workflow.
- Supported marketing initiatives, improving product visibility.
- Awareness of Patient's Rights and Responsibilities regulations.
- Designed outpatient Orthodontist Clinic guidebook to help improve and enhance day to day operational performance.
- Resolved patients' insurance complications.
- Routinely monitor and assess practice performance against patient access and demand management targets.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Forecasted sales and market trends to improve business strategy.
- Assisted in recruitment process for selecting qualified candidates.
- Assisted in budget control for financial stability.
- Enhanced unit efficiency with proper task delegation.
- Provided guidance and support, bolstering staff morale.
- Improved team communication by implementing daily briefings.
- Demonstrated expertise in revenue growth through efficient treatment plan management, optimized insurance utilization, and recovery of previously rejected claims.
• Successfully led operational initiatives, driving increase of over 2 million SAR in monthly revenue by improving treatment plan follow-up processes.
• Enhanced employee insurance utilization, generating additional 2 million SAR in annual revenue that was previously underutilized.
• Reassessed and renegotiated rejected insurance claims, recovering over 1 million SAR in lost funds through collaboration with medical providers.
Support Services Coordinator
King Abdullah Bin Abdulaziz Hospital
Bisha, 'Asir Region
01.2008 - 11.2010
- Coordinate with medical equipment companies to facilitate purchasing of needed medical equipment.
- Follow up on medical equipment guarantees and maintenance periodically.
- Maximized process efficiencies by producing and maintaining up-to-date procurement schedules.
- Reviewed and assessed supply chain systems to successfully help hospital.
- Negotiated buying conditions and sales contracts to secure lucrative deals for medical supplies.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Carried out day-to-day duties accurately and efficiently.
Education
Bachelor of Business Administration - Business Administration
King Faisal University
Al Hufuf, Eastern Province 03.2015 - 05.2019
Bachelor of Science - Ability To Supervise And Train Employees To Includ
King Khalid University
Bishah02.2009
Master of Business Administration - Applied Finance and Investment
King Abdulaziz University
Skills
- Training and mentoring
- Revenue development
- Excel proficiency
- Risk management
- Team Leadership
- Interpersonal Skills
- Team Management
- Problem Solving
- Decision Making
- Investment strategies
- Report writing skills
- Strategic planning
- Competitor analysis
- Financial prudence
- Process Improvement
Timeline
Senior Business Support Officer
Dr. Sulaiman Al Habib Medical Group
04.2016 - 12.2024
Bachelor of Business Administration - Business Administration
King Faisal University
03.2015 - 05.2019
Assistant Unit Manager
Dr. Abdulaziz Al-Ajaji Dental Clinics Complex
01.2012 - 09.2015
Teacher
Ministry of Education
09.2011 - Current
Support Services Coordinator
King Abdullah Bin Abdulaziz Hospital
01.2008 - 11.2010
Bachelor of Science - Ability To Supervise And Train Employees To Includ
King Khalid University
Master of Business Administration - Applied Finance and Investment
King Abdulaziz University
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