NASSER ALQUNAYAH

• Developed accurate forecasting models to enable proactive resource allocation decisions, reducing overhead expenses significantly.
• Implemented innovative solutions for optimizing inventory management and reducing stock shortages.

• Partnered with IT support to troubleshoot and address platform issues.
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and recommending products or services based on individual needs.

Analyzed service reports to identify areas of improvement.

• Marketing services and data analysis

• Supported management goals through accurate reporting of key performance metrics related to VIP services.
• Improved customer satisfaction by addressing and resolving technical issues in a timely manner.

• Provided follow-up support to clients after transitioning out of programs, fostering long-term success and stability.
• Developed creative approaches to solving problems that led to innovative solutions beyond standard methods.

• Reduced customer complaints by providing timely and efficient troubleshooting for connectivity problems.
• Enhanced network performance for clients by conducting routine maintenance and system upgrades.

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Responded to customer calls and emails to answer questions about products and services.