Nasser Alssahl
Management Information Systems
Riyadh,Saudi Arabia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. However, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Receptionist
Durrat Khaitan Hotel Company
Riyadh, SA
10.2021 - 11.2022
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
Customer Service Agent
CCC
Riyadh, sa
09.2021 - 10.2022
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Educated customers on company systems, form completion and access to services.
Customer Service Agent
STCPAY
Riyadh, SA
02.2022 - 06.2022
- Addressed customer account discrepancies and concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Quality Manager
Sihamco
Riyadh, SA
11.2021 - 02.2022
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Devised specifications for processes.
- Managed and archived quality documentation and participated in internal and external quality audits.
Education
Bachelor of Science - Management Information Systems
Indiana University of Pennsylvania
Indiana,PA 08.2016 - 02.2021
Skills
Customer and client relations
Certification
Cyber security
Timeline
Customer Service Agent
STCPAY
02.2022 - 06.2022
Quality Manager
Sihamco
11.2021 - 02.2022
Receptionist
Durrat Khaitan Hotel Company
10.2021 - 11.2022
Customer Service Agent
CCC
09.2021 - 10.2022
Cyber security
09-2019
14 H Microsoft Excel
04-2019
Bachelor of Science - Management Information Systems
Indiana University of Pennsylvania
08.2016 - 02.2021
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