Nasser Alsubait

• Led team members, fostering a culture of continuous learning and professional development within the organization.
• Enhanced data-driven decision-making by developing and implementing advanced machine learning models.
• Managed end-to-end data science projects, from problem definition to solution deployment, ensuring timely delivery and exceptional quality.
• Authored RFPs for newly introduced systems and applications, ensuring clear and comprehensive requirements.
• Conducted awareness sessions on AI and Generative AI, educating stakeholders on emerging technologies and their applications.
• Evaluated and assessed new AI capabilities, including applications and methodologies, to drive innovation and operational efficiency.
• Streamlined processes for handling AI use cases, ensuring efficiency, scalability, and alignment with organizational goals.

Key Responsibilities:

• Reviewed and consolidated RFPs from various internal entities, ensuring clear and comprehensive proposals for vendor submissions.
• Served as the primary contact for all Operations Support Systems (OSS) and application-related issues, including security, governance compliance, and system enhancements.

Major Projects:

• Lead, OSS Digital Transformation Initiative: Directed the comprehensive transformation of OSS through five critical projects:

Application Performance Monitoring Implementation: Led the deployment of an Application Performance Management system to measure and optimize OSS system performance. Integrated with multiple OSS systems to deliver essential KPIs, diagnostic features, and advanced reporting and analytics.
Information Access Simplification: Centralized all guides and resources under the OSS umbrella, creating formal documentation for systems lacking it, streamlining information access.
OSS Asset Management: Registered all OSS systems and relevant details (hardware specs, software information, contractual data) into s repository, aiding strategic decision-making and enhancing big data utilization.
Process Revamp: Evaluated and improved internal and external OSS processes. Ensured all processes were documented, approved, published in the E-library, and optimized for simplicity, security, and automation.
Capability Building: Enhanced departmental efficiency by promoting professional certifications, recruiting experienced talent, and engaging fresh graduates to build a robust, sustainable team.

• Introduction of Robotic Process Automation (RPA): Acted as Product Owner, gathering use cases and overseeing implementation. Successfully streamlined five critical processes, reducing handling time by 40%-70%.
• Vendor Proposal Assessment: Played a key role in evaluating vendor proposals for a significant Tech & Ops project aimed at unifying all performance systems within the organization.

Key Responsibilities:

• Conducted in-depth analysis of over 15 organizational systems, producing comprehensive studies to identify and recommend business-driven enhancements.
• Designed and facilitated training sessions for staff on upgraded features in operational systems and applications, ensuring smooth adoption and optimal usage.
• Liaised with vendors to propose and implement system enhancements, driving operational efficiency and effectiveness.

Major Projects:

• Project Lead, Port Authentication Initiative: Spearheaded the transition of xDSL user authentication to a new mechanism. Strategically planned and conducted thorough studies, aligning all relevant systems to ensure a seamless and secure transition.
• Project Lead, xDSL Profile Evaluation: Directed the evaluation and recommendation of various xDSL profiles within the stc network. Delivered strategic insights that enhanced network performance and optimized user experience.