ODOO , Oracle , Proactive
Nasser Ibrahim Abed El Aziz
AfterSales National service centers Manager
Riyadh
Summary
Energetic, and talented with high quality experience in multi-cultural environment with leading companies in Egypt & Saudi Arabia.
Developed key leadership and operational skills in fast-paced service management environment. Demonstrates expertise in optimizing processes, managing cross-functional teams, and resolving complex issues. Seeking to transition into new field, leveraging these transferable skills to drive success in dynamic environments.
Overview
25
25
years of professional experience
1998
1998
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
National Service Manager
SAC Motor
04.2017 - Current
- Company Overview: Specialized Automotive Company for Maintains
- Manages Service Centers Target
- Manages Service Centers Operations, ensuring efficiency and quality customer service
- Ensures proper utilization of all the service facilities & maintains equipment in proper working condition
- Develop Service Centers, as Market required to reach the maximum level of customer satisfaction
- Visit and make contracts with fleet customers and insurance companies
- Monitors, controls, and improves service performance
- Maintains a customer satisfaction program & ensures that CSI meets the company target
- Produce online and offline technical support between service centers and customers
- Prepare and Conduct Training courses for Service centers technicians, Service Advisors & Service Managers
- Arrange Service Activities and development to effect operational efficiency and economy
- Achieved significant cost savings by negotiating better terms with key suppliers without compromising service quality.
- Enhanced operational efficiency, adopting lean management principles across all service workflows.
- Collaborated with sales teams to identify upselling opportunities within existing client accounts, boosting revenue generation efforts.
Service Operations & Technical Manager
SAC
05.2014 - 04.2017
- Company Overview: Specialized Automotive Company, Exclusive MG vehicles Distributor at KSA
- Manages Service Centers Operations, ensuring efficiency and quality customer service
- Monitors, controls, and improves service performance
- Prepare yearly budget for every service center
- Maintains a customer satisfaction program & ensures that CSI meets the company target
- Produce online and offline technical support for service centers
- Monitoring and claims product quality issues to the mother company to solve customer issues and improve product quality
- Monitors warranty claims Processing
- Prepare and Conduct Training courses for Service centers technicians, Service Advisors & Service Managers, sales team and call center staff
- Ensures proper utilization of all the service facilities & maintains equipment in proper working condition
- Arrange Service Activities and development to effect operational efficiency and economy
- Studies market requirement and develop new Service Center and dealers, as required to reach the maximum level of customer satisfaction
- Reporting to Aftersales General Manager
- Specialized Automotive Company, Exclusive MG vehicles Distributor at KSA
Passenger vehicles Training Manager
GB Academy
06.2013 - 05.2014
- Conduct orientation sessions and arrange OJT (on job training) for new hires
- Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement
- Develop testing and evaluation procedures
- Conduct technical training and personal development classes for staff members
- Confer with management and conduct surveys to identify training needs based on projected production processes, new models, and other factors
- Develop and organize training manuals, multimedia visual aids, and other educational materials
- Analyze training needs to develop new training programs or modify and improve existing programs
- Coordinate established courses with technical and professional courses provided by Mother Company and designate training procedures that match customer needs
- Prepare training budget for department or organization
Technical Trainer
GB AUTO
06.2010 - 12.2013
GEELY Service Center Manager
Ghabbour Egypt
04.2013 - 06.2013
Technical Analyst
GB AUTO
01.2013 - 04.2013
Workshop Manager
GB AUTO
08.2007 - 06.2010
Senior Service Advisor
Ghabbour Egypt
07.2006 - 08.2007
Service Advisor
Ghabbour Egypt
06.2004 - 07.2006
Team Leader
Ghabbour Egypt
02.2000 - 06.2004
Education
B.SC. of Mechanical ENGINEERING -
Benha faculty of Engineering & Technology
Skills
Customer service
Operations management
Sales support
Training and development
Teamwork and collaboration
Adaptability and flexibility
Computer skills
Certification
Certified Trainer, Mazda Motor cooperation, 2011
Trainings and Seminars
- System Training (Engine, EMS & Hi-Scan-pro), Hyundai Motor Company, Overseas Training Center, 03/01/03 - 03/05/03, Dubai, U.A.E.
- Service Advisor Training - English, Hyundai Motor Company, Overseas Training Center, 03/23/08 - 03/27/08, Cairo, Egypt
- Time Management Course, Reaching pinnacles (RP EGYPT), 12/16/09, Cairo, Egypt
- Problem Solving Course, Reaching pinnacles (RP EGYPT), 02/10/10, Cairo, Egypt
- TTT - Passenger Vehicle Advance Course, Mazda Motor Company, Overseas Training Center, 08/02/10 - 08/04/10, Dubai, U.A.E.
- New Model training, Hyundai Motor Company, Overseas Training Center, 09/15/10 - 09/19/10, Frankfort, Germany
- Advanced TTT Course, Hyundai Motor Company, 10/18/10 - 10/27/10, Chonan, South Korea
- New Model training & 6 speed A/T, Hyundai Motor Company, Overseas Training Center, 11/08/10 - 11/11/10, Cairo, Egypt
- Troubleshooting Intensified Training, Mazda Motor Company, Overseas Training Center, 01/24/11 - 01/27/11, Dubai, U.A.E.
- Global Support Service Center & Diagnosis, Hyundai Motor Company - Africa Regional HQS, 05/23/11 - 05/26/11, Cairo, Egypt
- Pre-Intermediate English Level (Conversation Program), British Council, 06/05/11 - 06/29/11, Cairo, Egypt
- New Model MD (Elantra 2011), Hyundai Motor Company - Africa Regional HQS, 06/26/11 - 06/28/11, Cairo, Egypt
- Certified Technicial Trainer, Mazda Motor Company, Overseas training center, 07/03/11 - 07/07/11, Dubai, U.A.E.
- Advanced Training for Diagnosis new Models, Hyundai Motor Company, 12/04/11 - 12/09/11, Chonan, South Korea
- GEELY Technical Training Program, GEELY International Company, 02/26/12 - 03/03/12, GEELY Training Center, China
- GEELY Technical Training Program, GEELY International Company, 11/23/13 - 12/06/13, GEELY Training Center, China
- MG Technical Training Program, MG (SAIC) International Company, 08/04/14 - 08/15/14, MG Training Center, China
- MG Technical Training Program, MG (SAIC) International Company, 11/08/14 - 11/21/14, MG Training Center, China
- MG Technical Training Program, MG (SAIC) International Company, 05/01/15 - 05/09/15, MG Training Center, China
Mobile numbers
- +966 (58) 33 45 299
- +2 (010) 20 40 2111
Personal Information
- Citizenship: Egyptian
- Place of Birth: Benha, Egypt
- Date of Birth: 01/08/74
- Marital Status: Married
Software
Timeline
National Service Manager
SAC Motor
04.2017 - Current
Service Operations & Technical Manager
SAC
05.2014 - 04.2017
Passenger vehicles Training Manager
GB Academy
06.2013 - 05.2014
GEELY Service Center Manager
Ghabbour Egypt
04.2013 - 06.2013
Technical Analyst
GB AUTO
01.2013 - 04.2013
Technical Trainer
GB AUTO
06.2010 - 12.2013
Workshop Manager
GB AUTO
08.2007 - 06.2010
Senior Service Advisor
Ghabbour Egypt
07.2006 - 08.2007
Service Advisor
Ghabbour Egypt
06.2004 - 07.2006
Team Leader
Ghabbour Egypt
02.2000 - 06.2004
B.SC. of Mechanical ENGINEERING -
Benha faculty of Engineering & Technology
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