Nasser Merfat
Jeddah
Summary
Dynamic Project Manager with a proven track record at GE Healthcare, excelling in scope management and risk mitigation. Successfully led cross-functional teams to deliver complex projects under budget, enhancing stakeholder satisfaction through effective communication. Adept at coaching and mentoring, driving continuous improvement, and utilizing agile methodologies for optimal project outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager, PMO
GE Healthcare
12.2019 - Current
- Managed cross-functional teams to deliver projects on time, within scope, and under budget.
- Led the successful execution of multiple complex projects simultaneously, ensuring quality outcomes for all stakeholders.
- Achieved high-quality results by closely monitoring project progress against established milestones and KPIs.
- Increased stakeholder satisfaction by maintaining clear communication channels and providing regular progress updates.
- Implemented risk mitigation strategies to minimize potential issues and ensure smooth project progression.
- Reduced project costs through diligent budget management and cost-saving measures.
- Utilized agile methodologies to improve adaptability and responsiveness in a rapidly changing environment.
- Championed innovation within the PMO by staying informed about industry trends and incorporating cutting-edge strategies into daily operations.
- Drove continuous improvement through regular assessments of team performance, identifying opportunities for skill development or process optimization.
- Streamlined communication channels across departments, resulting in improved information flow for more informed decision-making during projects.
- Enhanced team performance through effective coaching, mentoring, and performance monitoring.
- Analyzed project performance data to identify areas of improvement.
- Monitored project progress, identified risks and took corrective action as needed.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Managed team meetings and discussed project's goals and objectives.
- Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
- Inspired and coached team members.
Project Manager
General Electric Healthcare
03.2017 - 11.2019
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Managed projects from procurement to commission.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
Installation Specialist
General Electric Healthcare
07.2014 - 02.2016
- Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
- Reduced service call-backs by performing thorough system checks after installations.
- Provided exceptional customer service through clear communication, timely responses, and professional demeanor during all interactions.
- Enhanced customer satisfaction by providing efficient and accurate installation services.
- Collaborated with sales teams to ensure seamless transitions from purchase to installation.
- Utilized technical expertise to quickly diagnose issues during installations, preventing delays in project completion times.
- Participated in ongoing training sessions to stay current on product offerings, leading to more efficient installations of newer products or technologies.
- Stayed up-to-date on industry best practices, incorporating new techniques into daily tasks as appropriate.
- Maintained detailed records of completed projects, facilitating accurate invoicing and future reference for support needs.
- Successfully managed multiple simultaneous projects through effective task prioritization and resource allocation.
- Earned recognition from management for consistently receiving positive feedback from satisfied customers postinstallation.
Product Sales Specialist
Attieh Medico
05.2013 - 06.2014
- Enhanced customer satisfaction through personalized product demonstrations and tailored recommendations.
- Expanded company presence in new territories by identifying lucrative opportunities and forging partnerships with local businesses.
- Attended industry tradeshows for networking purposes and lead generation.
- Managed a portfolio of high-value clients, ensuring their needs were met and promoting long-term loyalty.
- Identified emerging market trends and adjusted sales tactics accordingly, staying ahead of the competition.
- Established strong relationships with key industry partners, fostering collaboration and driving mutual business growth.
- Achieved top sales performer status within the organization due to consistent dedication and drive for success.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Bachelor of Science - Biomedical Sciences
Bond University
Gold Coast - Australia 02-2013
Skills
- Scope management
- Business analysis
- Project planning
- Meeting facilitation
- Agile methodology
- Customer relations
- Cost control
- Data analysis
- Root-cause analysis
- Coaching and mentoring
- Conflict management
- Productivity improvement
- Risk management
- AutoCAD shortcut commands
Certification
- PMP - Project Management Professional
Timeline
Project Manager, PMO
GE Healthcare
12.2019 - Current
Project Manager
General Electric Healthcare
03.2017 - 11.2019
Installation Specialist
General Electric Healthcare
07.2014 - 02.2016
Product Sales Specialist
Attieh Medico
05.2013 - 06.2014
Bachelor of Science - Biomedical Sciences
Bond University
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