NASSER O. ALOBAYDAA
Riyadh,Riyadh Region
Summary
Skilled Supply Chain and Logistics professional with a Master’s degree from the Royal Melbourne Institute of Technology (2025). Possesses extensive industry experience, starting as a Procurement Specialist in 2017, enhancing procurement processes. Transitioned to a Collection Specialist role (2018-2020), specializing in financial accuracy and account management. Advanced to Customer Service Agent (2020-2021), focusing on optimizing customer relations. Most recently served as a Senior Quality Assurance Specialist (2021-2023), committed to executing quality improvement initiatives. Adept in fostering collaboration and achieving operational excellence.
Overview
6
6
years of professional experience
Work history
Senior Quality Assurance Specialist
SAB Bank
Riyadh
02.2021 - 06.2023
- Delivered QA reports to leadership, enhancing data-driven decision-making and operational performance.
- Led training programs and maintained compliance with bank-wide quality standards, ensuring consistency and reliability across service delivery chains.
- Developed and implemented comprehensive testing protocols to identify defects and ensure quality control.
- Collaborated with cross-functional teams to address quality issues and drive continuous improvement efforts.
- Conducted root cause analysis on defects to formulate effective corrective actions and prevent recurrence.
Customer Service Agent
SAB Bank
Riyadh
01.2020 - 01.2021
- Resolved escalated customer issues, strengthening service efficiency and client retention, which supported streamlined workflows comparable to supply chain continuity.
- Provided expert guidance on account management and transaction processes to enhance customer satisfaction.
- Handled customer complaints with professionalism, ensuring issues were addressed promptly and efficiently.
- Collaborated with team members to streamline service delivery and improve overall customer experience.
- Educated customers on digital banking tools and resources, fostering confidence in online transactions.
Collection Specialist
SAB Bank
Riyadh
10.2018 - 01.2020
- Engaged in negotiations with customers to obtain outstanding payments while ensuring they were informed of updated regulations and documentation requirements.
- Managed collections process by coordinating communication with clients to resolve outstanding debts.
- Developed and implemented strategies to enhance recovery rates through efficient follow-up techniques.
- Ensured compliance with legal regulations and company policies during the collections process.
Procurement Specialist
Hael United Poultry
Hail
08.2017 - 09.2018
- Procuring food and manufacturing supplies involves engaging with international suppliers to acquire the necessary manufacturing equipment.
- Order Tracking & Resolution: Maintained and resolved outstanding orders to ensure timely fulfillment.
- Sustainability Initiatives: Developed destruction and recycling solutions to minimize waste and comply with regulations.
Education
Master degree - Logistics & Supply Chain Management
RMIT University
06.2023 - 7 2025
Bachelor degree - English literature
MBA essentials -
London School of Economics And Political Science
LondonLean Six Sigma (Yellow, Green and Black) Belt -
Lean Six Segma
Business Problem Solving & Decision Making Course - undefined
Risk Management Course (RPM) - undefined
Skills
- Strategic planning
- Operational excellence
- Cross-functional team leadership
- Process optimization
- Supply chain management
- Project coordination
- Communication
- Problem-solving
- Agility
- Customer-centric approach
- SAP
- Adaptability
- E-commerce
Languages
Arabic
Native
English
Advanced
Timeline
Master degree - Logistics & Supply Chain Management
RMIT University
06.2023 - 7 2025
Senior Quality Assurance Specialist
SAB Bank
02.2021 - 06.2023
Customer Service Agent
SAB Bank
01.2020 - 01.2021
Collection Specialist
SAB Bank
10.2018 - 01.2020
Procurement Specialist
Hael United Poultry
08.2017 - 09.2018
Bachelor degree - English literature
Business Problem Solving & Decision Making Course - undefined
Risk Management Course (RPM) - undefined
MBA essentials -
London School of Economics And Political Science
Lean Six Sigma (Yellow, Green and Black) Belt -
Lean Six Segma
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