Natasha Draper
Noarlunga Downs
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organisational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Care and Custody Officer
Ventia
11.2021 - 08.2023
- Contributed to a secure environment through consistent adherence to established policies and regulations.
- Developed rapport with inmates, fostering mutual respect that contributed to overall facility stability.
- Enhanced inmate safety by conducting thorough searches and confiscating contraband items.
- Maintained accurate records of inmate behavior, documenting incidents as needed for further action or review.
- Assisted in the transportation of detainees to court appearances, adhering to safety protocols at all times.
- Improved communication between staff members, leading to increased teamwork and seamless shift changes.
- Participated in ongoing professional development opportunities, staying current on best practices within the corrections field.
- Conducted periodic cell inspections, ensuring cleanliness and compliance with facility standards.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Responded to emergency situations and de-escalated hostile confrontations.
- Transported inmates to and from court hearings, medical appointments and other locations.
Support Worker
Komplete Care
02.2021 - 04.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
- Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
Medical Receptionist
Adelaide Paediatrics
08.2020 - 09.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Fostered welcoming environment, greeting patients warmly upon arrival.
Deli Assistant
Romeos Foodland
05.2018 - 08.2020
- Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Provided excellent customer service through active listening and addressing customer needs promptly.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
- Monitored product quality closely by checking expiration dates and rotating stock accordingly.
- Developed positive relationships with regular customers through attentive service and genuine conversation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Sliced meats and cheeses according to customer preferences, providing personalized service that encouraged repeat business.
- Learned other teammates' work tasks to train as backup.
Education
High School Diploma -
Xavier College
Gawler, SA11-2017
Skills
- Verbal communication
- De-escalation techniques
- Assertiveness
- Inmate supervision
- Prisoner escort
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organisational skills
- Adaptability and flexibility
- Conflict resolution skills
- Mental health awareness
- Relationship building
- Documentation skills
- Task prioritisation
- Self motivation
- Incident reporting
Timeline
Care and Custody Officer
Ventia
11.2021 - 08.2023
Support Worker
Komplete Care
02.2021 - 04.2021
Medical Receptionist
Adelaide Paediatrics
08.2020 - 09.2020
Deli Assistant
Romeos Foodland
05.2018 - 08.2020
High School Diploma -
Xavier College
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