Natasha Poore
Hackham
Summary
Dynamic and adaptable professional, excelling in customer service and team leadership. Skilled in critical thinking and problem resolution, fostering a positive work environment while driving team performance and achieving KPI's. Experienced with retail operations, including inventory management
Overview
12
12
years of professional experience
1
1
Certification
Work History
3IC
PETstock
02.2025 - Current
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Assist in ensuring all internal and external signage is kept in line with company standards and is regularly maintained
- Demonstrated adaptability by quickly mastering new products, promotions, and retail systems as they were introduced.
- Reorganised retail merchandising displays, enhancing store aesthetics and improving customer shopping experiences.
- Scheduled and assigned work assignments to retail team and oversaw completion of tasks.
- Organised inventory management to maintain adequate stock levels, investigate and discrepancies.
2IC Assistant Manager
PETstock
07.2024 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Pushed and maintained personal and store KPI targets
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
3IC Manager
PETstock
05.2022 - 07.2024
Fish Manager
PETstock
05.2021 - 05.2022
Sales Associate
PETstock
10.2019 - 06.2021
Receptionist /Animal Care Attendant
Paw By Paw Playhouse
04.2016 - 06.2019
Kitchen Hand
Agatha's
08.2015 - 12.2018
Junior Groomer /Animal Attendant
Doghouse Daycare
01.2014 - 01.2015
Education
Graduated - Year 12
Reynella East College
Reynella, SA01-2016
Skills
- Approachable demeanor
- Effective team collaboration
- Customer support
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Proficient in managing multiple tasks
- Excellent communication
- KPI and NPS
- Critical thinking
- Calm under pressure
- Team leadership
- Relationship building
- Forklift licence
- Punctual and reliable
Certification
Forklift License - 03/24
Forklift Quality Training Pty Ltd
Wingfield, SA
Timeline
3IC
PETstock
02.2025 - Current
2IC Assistant Manager
PETstock
07.2024 - 02.2025
3IC Manager
PETstock
05.2022 - 07.2024
Fish Manager
PETstock
05.2021 - 05.2022
Sales Associate
PETstock
10.2019 - 06.2021
Receptionist /Animal Care Attendant
Paw By Paw Playhouse
04.2016 - 06.2019
Kitchen Hand
Agatha's
08.2015 - 12.2018
Junior Groomer /Animal Attendant
Doghouse Daycare
01.2014 - 01.2015
Graduated - Year 12
Reynella East College
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