Nattasha Benford

• Assessing creditworthiness by evaluating credit reports and other relevant documentation to make informed lending decisions.
• Identifying and evaluating potential financial risks associated with loan applications.
• Implementing industry regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements, to ensure all credit assessments comply with legal and regulatory standards.
• Strictly adhering to policies and procedures to effectively manage risk and ensure compliance with all regulatory requirements, maintaining the highest standards of integrity and accuracy at all times.
• Effectively communicating with both internal and external stakeholders to ensure deadlines are met and customer satisfaction is consistently achieved, fostering strong relationships and timely delivery of services.
• Consistently meeting and exceeding KPIs, demonstrating strong performance in evaluating creditworthiness, managing risk, and ensuring efficient processing of applications.

Key achievement:

• Being in the top 3 performers within my team, meeting and exceeding individual KPI's.

• Cross-sold a wide range of services and products to increase new business and expand existing customer relationships.
• Opened Business Accounts, Trust Accounts, and managed Bank Guarantees and Deceased Estates.
• Helped customers prepare documents required to complete transactions and process requests.
• Built strong rapport with new and existing customers to better serve financial needs and promote branch loyalty.
• General Ledger reporting and maintenance to ensure adherence to policies and procedures were maintained at all times.

Key Achievements:

• Consistently meeting personal targets every quarter.
• Mentored new staff members, sharing industry knowledge and fostering professional development.

• Led morning huddles and end-of-day meetings.
• Maintained and reviewed daily branch reports to ensure compliance with policies and procedures.
• Home loan applications, reviews, pricing, and maintenance.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Built strong rapport with new and existing customers to better serve financial needs and promote branch loyalty.

Key achievement:

• Consistent recognition of exceptional customer service by customers, colleagues, and senior leaders.

• Provided professional, confidential, administrative, and operational support to the company’s Chief Executive Officer.
• Effectively coordinated the Finance and Insurance department, including data and systems administration.
• Supervised, trained, and supported the company’s 8 Business Managers with all matters related to financial administration support and assistance with negotiating approval of finance contracts with credit managers.
• Coordinated business initiatives in the department.
• Diary management and preparation of material, including agendas for monthly meetings with Directors, General Managers, and Business Managers.
• Audited documentation to ensure compliance with established internal and external processes, operating practices, codes, and guidelines.

Key Achievement:

• Developed and implemented new policies and procedures in the department, achieving a 10% overall growth.

During this time, I utilised my education qualification and skills whilst on a working holiday in the UK.

• Year 5 Primary School Teacher.
• Verified student grades, attendance, and learning progress.
• Established a positive and stimulating learning environment for students and an exciting education-focused setting for teachers.
• Coordinated school assemblies and whole school performances.

Key achievements:

• Promoted to Upper Primary Coordinator after teaching at the school for one term.
• Coordinating and implementing interventions for students with lower-than-average ability levels and behavioural concerns.

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Maintained a sense of urgency in answering customer questions and requests through email or phone calls.
• Worked with the team to collaboratively reach targets, consistently meeting or exceeding personal KPI's.
• Managed and reviewed financial reports to ensure compliance with the Bank’s policies and guidelines.

Key achievement:

• Promoted as the People and Culture Representative within 3 months of being in the role. This allowed me to liaise between the team and senior management to resolve raised concerns successfully.
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.