Naveed Ahmed
Riyadh
Summary
Dynamic and results-driven professional with extensive expertise in retail operations and strategic business development. Demonstrates influential communication, resilience, and adaptability to drive operational management and sales strategies. Proficient in quality assurance compliance, resource allocation, and merchandising planning, ensuring optimal performance across all areas. Skilled in talent development mastery and employee management, fostering a culture of accountability and responsibility. Adept at utilizing Microsoft Office Suite for area sales reporting and budget administration Committed to enhancing customer service excellence while pursuing opportunities for growth within the industry.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Area Manager (Sales and operations)
Baskin Robbins (JTCL)
Riyadh, Saudi Arabia
2019.07 - Current
- Supported analysis of sales data to facilitate informed decision-making processes.
- Assisted in improving team efficiency through implementation of new strategies for task delegation.
- Aided in streamlining operations by introducing innovative managerial procedures.
- Responded to crisis situations promptly to minimise potential risk or damage.
- Oversaw daily store operations to ensure optimal customer service delivery.
- Observed competition closely to remain informed on market trends and consumer behaviour.
- Assisted in managing budgets effectively to maintain financial health of designated area stores.
- Implemented cost-effective measures to achieve significant savings for the company.
- Encouraged a culture of continuous improvement within the organisation.
- Facilitated training for team members to enhance overall productivity.
- Promoted a positive work environment to increase employee retention rate.
Assistant Area Manager
Baskin Robbins (JTCL)
Tabuk / Jizan, Saudi Arabia
2018.07 - 2019.06
- Maintained communication amongst store managers for consistency in operations.
- Improved customer service by implementing feedback mechanisms.
- Coordinated with other area managers for more efficient workflow.
- Monitored competitor activity aiding strategic planning and decision making.
- Managed a team of employees to ensure store operations ran smoothly.
- Conducted performance reviews contributing to employee development plans.
Store manager
Baskin Robbins (JTCL)
Jeddah / Makkah, Saudi Arabia
2017.05 - 2018.06
- Executed promotional displays to enhance product visibility and drive sales.
- Supported underperforming employees in improving job performance significantly.
- Assisted in maintaining efficient till operations for smooth checkouts.
- Ensure to achieve budgeted sales numbers monthly, quarterly and yearly.
Crew team member
Baskin Robbins (JTCL)
Jeddah, Saudi Arabia
2013.02 - 2017.04
- Assisted in managing stock inventory to support efficient operations.
- Resolved customer complaints quickly to enhance brand reputation,
- Ensured safety by adhering to strict health and hygiene protocols.
- Increased customer satisfaction through prompt and courteous service.
- Handled cash transactions accurately at all times.
- Performed regular opening and closing duties to prepare venue for daily operations.
- Delivered orders to customers swiftly with attention.
- Achieved monthly and daily sales targets consistently.
- Maintained audit scores of not less than 95% in food safety and operational audits.
Team Captain
Pearl Continental Hotel
Lahore, Pakistan
2011.11 - 2013.06
- Assisted in conducting regular reviews to address team issues promptly.
- Supported the maintenance of discipline standards for better performance.
- Participated in goal-setting to boost focus on targets.
- Helped manage conflicts for a peaceful work environment.
- Contributed to process streamlining for efficiency improvement.
- Aided team in problem-solving exercises to better decisions.
- Backed improvement initiatives to raise productivity.
- Facilitated clear communication for smooth task operations.
- Engaged in regular training to enhance fitness and performance.
- Practiced sporting skills to align with team goals and personal improvement.
Internship trainee
Holiday Inn Hotel
Lahore, Pakistan
2011.02 - 2011.08
- Assisted with food handling and storage protocols to ensure compliance with food safety standards set by PFA.
- Supported inventory control efforts to reduce discrepancies in stock levels.
- Helped manage the receipt of supplies to guarantee proper handling procedures were adhered to.
Shift Manager
Subway
Lahore, Pakistan
2010.02 - 2011.01
- Facilitated effective teamwork during peak hours.
- Organised HACCP awareness training sessions.
- Assisted in the implementation of marketing initiatives.
- Managed time effectively to ensure productivity.
- Coordinated event logistics efficiently.
Education
Bachelor of Arts - Journalism, political science
University of the punjab
Pakistan 2007.08 - 2009.08
Master of Arts - Tourism and Hospitality Management
Universuty of the Punjab
Pakistan 2009.09 - 2011.08
Skills
- Influential communication
- Resilience and adaptability
- Strategic visioning
- Quality assurance compliance
- Retail operations knowledge
- Resource allocation expertise
- Merchandising planning
- Area sales reporting
- Microsoft office suite proficiency
- Talent development mastery
- Accountability and responsibility
- Customer Service
- Business development
- Employee management
- Business development strategy
- Operational management
- Sales strategies
- Budget administration
Languages
English
Advanced
Arabic
Intermediate
Urdu
Native
Affiliations
- Cricket, playing video games, leisure tourism
Accomplishments
Selected as an operational support manager for Baskin robbins pakistan at the time brand of launching.
Certification
MS office
Graphic designing
Draftsman mechanical
Timeline
Area Manager (Sales and operations)
Baskin Robbins (JTCL)
2019.07 - Current
Assistant Area Manager
Baskin Robbins (JTCL)
2018.07 - 2019.06
Store manager
Baskin Robbins (JTCL)
2017.05 - 2018.06
Crew team member
Baskin Robbins (JTCL)
2013.02 - 2017.04
Team Captain
Pearl Continental Hotel
2011.11 - 2013.06
Internship trainee
Holiday Inn Hotel
2011.02 - 2011.08
Shift Manager
Subway
2010.02 - 2011.01
Master of Arts - Tourism and Hospitality Management
Universuty of the Punjab
2009.09 - 2011.08
Bachelor of Arts - Journalism, political science
University of the punjab
2007.08 - 2009.08