Naveed Khan Mohsin
Riyadh,Saudi Arabia
Summary
A Result Oriented IT Engineer with over 5 years of Experience in the IT industry, specialising in end-to-end Application support, Technical Support, infrastructure and Operations with strong abilities to troubleshoot issues and perform root cause analysis.
Immediate Joiner – Currently based in Riyadh and available to join at short notice
Overview
5
5
years of professional experience
1
1
Certification
Work history
Technical specialist
Infosys
Bangalore, India
2023.04 - 2025.11
- Provided first-line technical support for 120+ end users, resolving 90–95% of IT issues on first contact and maintaining an average response time of under 30 minutes, improving user productivity and minimizing downtime.
- Installed, configured, and maintained 80+ desktops, laptops, printers, and peripheral devices, while administering Microsoft 365, Windows 10/11, and Active Directory user accounts, reducing recurring support tickets by 25% through proactive maintenance.
- Diagnosed and resolved hardware, software, and network (TCP/IP, LAN, Wi-Fi) issues, performed regular system updates and backups, and collaborated with vendors to achieve 99%+ system availability across office operations.
Technical engineer
Primus Global Technologies- Contract
Bangalore, India
2022.11 - 2023.04
- Deployed at Hewlett Packard Enterprise- HPE
- Executed 50+ server upgrades and patching cycles per month, maintaining [95–100] % patch compliance while minimizing service disruption and improving system security.
- Managed Identity and Access Management (IAM) for HPE GreenLake Cloud, provisioning and modifying access for [100+/500+] users, resolving 80% of access requests within SLA, and ensuring compliance with security and access policies.
Consultant
Evora IT Solutions
Bangalore, India
2022.03 - 2022.09
- Delivered L2 production support for Siemens Healthineers NGM & PACE (Germany), resolving [30–50] + incidents/month with [95–98] % SLA compliance, leading to an on-site client consulting opportunity in Germany.
- Collaborated with DevOps and SAP Gateway teams to perform RCA using XML logs, reducing issue resolution time by 20%.
- Supported SAP Gateway backend operations, including error reprocessing and upgrade testing, contributing to 99.9% system availability.
Technical support engineer
Fidelis Technology Services
Bangalore, India
2020.11 - 2022.03
- Technical support engineer for - HP Inc.
- Responsible for addressing issues reported by ANZ, US and ASIA region, Commercial and Premium customers on their Hp Notebooks, Hp Desktops, Hp Workstation and accessories.
Education
Bachelor's degree - Computer Science and Applications
Bangalore University
Bangalore, IndiaSkills
Programming Languages- C, JAVA, Python
Cloud Computing Platform- GCP, Azure
Operating System- Windows, iOS, RedHat Linux
Databases- PostgreSQL, Backend SAP
IT Help Desk & Technical Support, Windows 10/11 Administration, Microsoft 365 (Outlook, Teams, Word, Excel), Active Directory (User & Group Management), Hardware Installation & Troubleshooting, Software Installation & Configuration, TCP/IP, LAN, WAN, Wi-Fi Networking, Printer & Peripheral Support, User Account & Access Management, System Backup & Recovery, IT Asset Management
Soft skills- Problem Solving, Customer Service, Communication, Team Collaboration, Time Management, Documentation, Analytical Thinking, Multitasking, Attention to Detail, Ability to Work Under Pressure
Languages
English
Fluent
Hindi
Native
Arabic
Intermediate
Urdu
Native
Certification
Professional accreditation certified as Programmer Analyst by Ministry of Human Resources and Social Development - KSA
Issued Mar 2026
Credential ID 2026-84839
Accomplishments
PACE Mobile Application- Evora IT Solutions
As a core member of a six-person team, delivered an SAP-integrated mobile application that replaced paper-based workflows, improving data accuracy and productivity for 300+ global Customer Service Engineers.
Timeline
Technical specialist
Infosys
2023.04 - 2025.11
Technical engineer
Primus Global Technologies- Contract
2022.11 - 2023.04
Consultant
Evora IT Solutions
2022.03 - 2022.09
Technical support engineer
Fidelis Technology Services
2020.11 - 2022.03
Bachelor's degree - Computer Science and Applications
Bangalore University