Nawaf Al-Shadoukhi
Riyadh
Summary
Accomplished professional specializing in front office and guest relations management, with a strong track record in overseeing night shift operations and ensuring accurate reservation systems. Proficient in handling complaints, service recovery, and emergency coordination while maintaining professionalism in high-pressure situations. Expertise in financial transaction review, reporting, and cash handling, complemented by extensive knowledge of hotel products and management systems. Dedicated to improving team communication and utilizing tourism industry insights to enhance service delivery.
Overview
1
1
Language
3
3
years of post-secondary education
2
2
years of professional experience
Work history
Guest Experience Agent
Holiday Inn – Business District (IHG)
2025.04 - 2026.07
- Deliver exceptional guest experience by ensuring personalized service throughout the guest journey.
- Handle guest inquiries, requests, and complaints with professionalism and efficiency.
- Coordinate with departments to enhance service quality and guest satisfaction.
- Maintain high standards of hospitality aligned with IHG brand expectations.
- Support front office operations and ensure smooth daily workflow.
Front Office Agent
Artal Hospitality Company – Vittore Palace Hotel
2024.03 - 2025.03
- Welcomed and assisted guests according to high hospitality standards.
- Managed check-in and check-out processes using Sky Horizon system.
- Handled phone calls, reservations, and guest inquiries efficiently.
- Coordinated with housekeeping and maintenance to ensure guest comfort.
- Resolved guest complaints professionally and promptly.
- Provided accurate information about hotel services and local attractions.
- Prepared daily reports and maintained updated guest records.
- Ensured a clean, organized, and professional front desk environment.
Education
Diploma - Hospitality and Hotel Management
King Faisal University
2024.01 - 2026.07
Skills
- Front Office & Guest Relations Management
- Night Shift Operations Oversight
- Complaint Handling & Service Recovery
- Reservation Systems & PMS Accuracy
- Financial Transaction Review & Reporting
- Emergency Handling & Coordination
- Communication & Teamwork
- Ability to Work Under Pressure
- Knowledge of tourism industry
- Handling cash transactions
- Online booking systems use
- Hotel products knowledge
- Hotel management system familiarity
- Professionalism
- Front office operations
Languages
English
Advanced
Timeline
Guest Experience Agent
Holiday Inn – Business District (IHG)
2025.04 - 2026.07
Front Office Agent
Artal Hospitality Company – Vittore Palace Hotel
2024.03 - 2025.03
Diploma - Hospitality and Hotel Management
King Faisal University
2024.01 - 2026.07