Nawaf Alaboudi
Riyadh,Saudi Arabia
Summary
Dedicated and proactive hospitality professional experienced in luxury hotel operations and guest service excellence. Skilled in overseeing overnight hotel functions, ensuring seamless guest experiences, and maintaining luxury brand standards. Well-versed in team supervision, crisis management, and coordinating cross-functional departments to deliver operational efficiency. Recognized for strong problem-solving, effective communication, and driving guest satisfaction through service recovery and process improvements
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Night Manager
JW Marriott Riyadh Hotel
Riyadh
03.2025 - Current
- Acted as the Manager on Duty during overnight hours, fully responsible for hotel operations and decision making
- Ensured the highest level of luxury hospitality by addressing VIP guest needs, resolving complex issues, and maintaining a seamless guest experience
- Represents property management in resolving any guest or property related situation. personally, assisting in resolving any issues
- Ensured the accuracy and timely completion of night auditing processes, verifying daily revenue reports and operational logs
- Supported and mentored the night team to maintain high performance, efficiency, and service excellence
Assistant Night Manager
JW Marriott Riyadh Hotel
Riyadh
07.2024 - 03.2025
- Handled guest inquiries, complaints, and special requests professionally, ensuring high guest satisfaction and adherence to brand standards
- Managed night shift operations, maintaining safety, security, and service quality during night shifts
- Assisted in training and guiding night shift associates, enhancing team performance and service consistency
Front Desk Supervisor
JW Marriott Riyadh Hotel
Riyadh
05.2023 - 07.2024
- Supervised, trained, and motivated the front desk team to consistently deliver luxury service
- Fostered a culture of excellence within the team, enhancing service delivery and overall guest satisfaction
- Anticipated both expressed and unspoken guest needs, ensuring an elevated and seamless guest journey
Front Desk Agent
JW Marriott Riyadh Hotel
Riyadh
01.2022 - 05.2023
- Managed all check-in and check-out procedures while ensuring a smooth and welcoming guest experience
- Delivered personalized service by engaging with guests and understanding their needs
At Your Service
JW Marriott Riyadh Hotel
Riaydh
07.2021 - 01.2022
- Handled guest inquiries with professionalism, ensuring a high level of satisfaction and positive guest experiences
- Served as primary contact for guest requests, ensuring prompt responses to maintain luxury standards.
Education
Bachelor's degree - Hotel Management
King Saud University
08.2020 - 05.2025
Skills
- Leadership & Team Supervision
- Hotel Operations Management
- Problem-Solving & Decision Making
- Night Audit Oversight
- Luxury service
Languages
Arabic
Native
English
Fluent
Timeline
Night Manager
JW Marriott Riyadh Hotel
03.2025 - Current
Assistant Night Manager
JW Marriott Riyadh Hotel
07.2024 - 03.2025
Front Desk Supervisor
JW Marriott Riyadh Hotel
05.2023 - 07.2024
Front Desk Agent
JW Marriott Riyadh Hotel
01.2022 - 05.2023
At Your Service
JW Marriott Riyadh Hotel
07.2021 - 01.2022
Bachelor's degree - Hotel Management
King Saud University
08.2020 - 05.2025
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