Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Nawaf Alaboudi

Riyadh,Saudi Arabia

Summary

Dedicated and proactive hospitality professional experienced in luxury hotel operations and guest service excellence. Skilled in overseeing overnight hotel functions, ensuring seamless guest experiences, and maintaining luxury brand standards. Well-versed in team supervision, crisis management, and coordinating cross-functional departments to deliver operational efficiency. Recognized for strong problem-solving, effective communication, and driving guest satisfaction through service recovery and process improvements

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work history

Night Manager

JW Marriott Riyadh Hotel
Riyadh
03.2025 - Current
  • Acted as the Manager on Duty during overnight hours, fully responsible for hotel operations and decision making
  • Ensured the highest level of luxury hospitality by addressing VIP guest needs, resolving complex issues, and maintaining a seamless guest experience
  • Represents property management in resolving any guest or property related situation. personally, assisting in resolving any issues
  • Ensured the accuracy and timely completion of night auditing processes, verifying daily revenue reports and operational logs
  • Supported and mentored the night team to maintain high performance, efficiency, and service excellence

Assistant Night Manager

JW Marriott Riyadh Hotel
Riyadh
07.2024 - 03.2025
  • Handled guest inquiries, complaints, and special requests professionally, ensuring high guest satisfaction and adherence to brand standards
  • Managed night shift operations, maintaining safety, security, and service quality during night shifts
  • Assisted in training and guiding night shift associates, enhancing team performance and service consistency

Front Desk Supervisor

JW Marriott Riyadh Hotel
Riyadh
05.2023 - 07.2024
  • Supervised, trained, and motivated the front desk team to consistently deliver luxury service
  • Fostered a culture of excellence within the team, enhancing service delivery and overall guest satisfaction
  • Anticipated both expressed and unspoken guest needs, ensuring an elevated and seamless guest journey

Front Desk Agent

JW Marriott Riyadh Hotel
Riyadh
01.2022 - 05.2023
  • Managed all check-in and check-out procedures while ensuring a smooth and welcoming guest experience
  • Delivered personalized service by engaging with guests and understanding their needs

At Your Service

JW Marriott Riyadh Hotel
Riaydh
07.2021 - 01.2022
  • Handled guest inquiries with professionalism, ensuring a high level of satisfaction and positive guest experiences
  • Served as primary contact for guest requests, ensuring prompt responses to maintain luxury standards.


Education

Bachelor's degree - Hotel Management

King Saud University
08.2020 - 05.2025

Skills

  • Leadership & Team Supervision
  • Hotel Operations Management
  • Problem-Solving & Decision Making
  • Night Audit Oversight
  • Luxury service

Languages

Arabic
Native
English
Fluent

Timeline

Night Manager

JW Marriott Riyadh Hotel
03.2025 - Current

Assistant Night Manager

JW Marriott Riyadh Hotel
07.2024 - 03.2025

Front Desk Supervisor

JW Marriott Riyadh Hotel
05.2023 - 07.2024

Front Desk Agent

JW Marriott Riyadh Hotel
01.2022 - 05.2023

At Your Service

JW Marriott Riyadh Hotel
07.2021 - 01.2022

Bachelor's degree - Hotel Management

King Saud University
08.2020 - 05.2025

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Nawaf Alaboudi