Mohammed Alharjan
Jubail
Summary
Dedicated IT and Network Support professional with hands-on experience in data center operations, network monitoring, and IT helpdesk support. Skilled in performance analysis, troubleshooting, and hardware/software installation. Proven track record in reducing network downtime and enhancing system performance. Holds certifications in web security, penetration testing, and eJPT from INE. Currently pursuing a Bachelor's degree in Networking and Security with a strong focus on cybersecurity protocols. Fast learner with strong problem-solving abilities and a deep passion for cybersecurity.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Helpdesk Support Technician
Dammam Medical Complex
- Monitored systems proactively, identifying and resolving technical issues in a timely manner.
- Installed, configured, and maintained operating systems, applications, and software across the organization.
- Troubleshot hardware and software problems for end-users, improving customer service experience.
- Updated systems and applications to the latest available versions to ensure security and performance.
Infrastructure Operation
SABIC
12.2022 - 07.2024
- Conducted network performance monitoring using network analysis tools to identify and mitigate potential threats.
- Designed a network traffic monitoring and management system, significantly increasing overall network performance.
- Monitored and responded to thousands of network alarms and outages, reducing network downtime.
- Monitored the data center using a private web-based platform to track alarms and ensure operational stability.
Education
Bachelor of Science - Networking and Security
Arab Open University
11.2024
Diploma - Computer Networks
Technical and Vocational Training Corporation
07.2023
Skills
- Networking & Infrastructure: TCP/IP, Network Monitoring, Network Traffic Analysis, Data Center Operations
- Cybersecurity: Penetration Testing, Vulnerability Assessment, Web Security, Cybersecurity
- IT Support: System Monitoring, Troubleshooting, Hardware/Software Installation, Microsoft Office
- Other: Fast Learner, Problem Solving, English (Fluent), Arabic (Native)
Certification
- EJPT – eLearnSecurity Junior Penetration Tester — INE
- Certified Associate Penetration Tester (CAPT) — Hackviser
- Certified Web Security Expert (CWSE) — Hackviser
Timeline
Infrastructure Operation
SABIC
12.2022 - 07.2024
Helpdesk Support Technician
Dammam Medical Complex
Bachelor of Science - Networking and Security
Arab Open University
Diploma - Computer Networks
Technical and Vocational Training Corporation