NAWAF ALGAMMAZ
Operations & Marketing
Summary
Experienced marketing and operations professional with a proven track record of driving growth and profitability through strategic planning, execution, and optimization. Expertise in digital marketing, branding, product management, and customer acquisition. Extensive experience in operations management, including supply chain, logistics, inventory management, and process optimization. Skilled in data analysis to identify improvement opportunities and implement cost-saving solutions. Strong relationship building with internal and external stakeholders. Proven ability to lead cross-functional teams to achieve results.
Overview
3
3
years of professional experience
Work History
Operations Associate
Uber ( Careem App )
01.2021 - 07.2022
- Manage day-to-day operations for a particular city or region, including driver and rider support and partnership management
- Conduct data analysis and visualization to identify trends and insights that inform strategic decision-making
- Develop and maintain dashboards and reports to monitor key performance metrics and identify areas for improvement
- Collaborate with cross-functional teams to develop and implement initiatives that improve efficiency and drive growth
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Streamlined communication channels within organization, enhancing information flow and decision-making processes.
- Cultivated positive relationships with vendors to secure favorable terms and improve supply chain reliability.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
Freelance Marketer
Self-Employed – Freelance Marketer
12.2019 - 05.2020
- Assisted with the development and execution of marketing campaigns across various channels, including social media, email marketing, and search engine advertising
- Conducted market research and analysis to identify target audiences and develop messaging strategies
- Assisted with the management of brand positioning and strategy, including content creation and distribution
- Developed and maintained reports to track campaign performance and identify areas for improvement
- Collaborated with cross-functional teams to ensure successful execution of campaigns and initiatives
Purchasing & Sales Representative
Abdul Mohsen Shaban Al-Qahtani Contracting Est
01.2019 - 12.2019
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Developed and delivered engaging sales presentations to convey product benefits
- Cultivated sales and new business opportunities in new markets to achieve bottom-line results
Education
Bachelor of Marketing and E-Commerce -
King Khalid University
01.2016 - 01/2020
Skills
- Strong analytical skills
- Data analysis and visualization using Excel, SQL, and Tableau
- Excellent communication and interpersonal skills
- Cross-functional collaboration and stakeholder management
- Highly organized and detail-oriented
- Digital marketing channels including social media, email marketing, and search engine advertising
Efficient operations oversight
Project management
Project planning and development
Strategic planning
Timeline
Operations Associate
Uber ( Careem App )
01.2021 - 07.2022
Freelance Marketer
Self-Employed – Freelance Marketer
12.2019 - 05.2020
Purchasing & Sales Representative
Abdul Mohsen Shaban Al-Qahtani Contracting Est
01.2019 - 12.2019
Bachelor of Marketing and E-Commerce -
King Khalid University
01.2016 - 01/2020
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