Nawaf Alghamdi
Branch Officer
Riyadh,01
Summary
Offering 9 years of experience in patient support roles. A talented and enthusiastic leader with the ability to work in a team. A highly qualified ِAdministrative assistant with a successful background in Hospital Administration. Encourages positive patient experiences through excellent patient service and quality patient care. Coordinates clerical activities to support the health care team by facilitating patient scheduling and satisfaction.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Patient Experience Supervisor
Binrushd Ophthalmic Center
01.2019 - Current
- Patient service (problem solving, complaints management and maintaining a good relationship with patients and key customers).
- deal with Patient complaints and retain all relevant documents.
- Following up on the branch’s internal marketing screens, following up on Google reviews and the number of residents through patient services staff, implementation
Official events and celebrations of the branch, such as Founding Day, National Day, and international days. - Responsible for receiving VIP patients and facilitating their procedures.
Government Relations Officer
Binrushd Ophthalmic Center
01.2017 - Current
- Responsible for keeping the record of all branch licenses in one place, as well as maintaining the confidentiality of the company's legal data and licenses.
required for the branch and the persons concerned and the management and organization of periodic external inspection visits
Patient Services Supervisor
Binrushd Ophthalmic Center
01.2016 - Current
- Responsible for reporting all missing points to the relevant employees or in the branch to the Branch Manager and the Human Resources Director.
- Responsible for attendance and departure at the reception and coordinating shifts and vacations among the reception staff.
- Responsible for making the clinic schedule and arranging the reception shift schedule.
- Create a table of doctors’ statistics.
Education
Bachelor's Degree in Science - Health Services -
King Abdulaziz University - Business College
Skills
Computer Literate (microsoft office )
Professional License
Saudi Commission For Health Specialties - Assistant Specialist
Certification
Creative thinking and problem solving
Languages
Arabic
Proficient
C2
English
Upper intermediate
B2
Timeline
Basics of Leadership
05-2020
Introduction to Human Resource Tasks
05-2020
Health insurance
02-2020
Creative thinking and problem solving
01-2020
Patient Experience Supervisor
Binrushd Ophthalmic Center
01.2019 - Current
Government Relations Officer
Binrushd Ophthalmic Center
01.2017 - Current
Patient Services Supervisor
Binrushd Ophthalmic Center
01.2016 - Current
Bachelor's Degree in Science - Health Services -
King Abdulaziz University - Business College
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