Nawaf Alhafi
Riyadh,Saudi Arabi
Summary
Attentive and careful professional good with numbers and successful at working with little oversight to produce reliable results. Offers top strengths in organisation, analysis and time management. Talented [Type] Analyst with extensive experience in [Area of expertise]. Proficiencies include [Type] and [Type] skills
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work history
Sales Representative
Salman Opticals
- Riyadh, Riyadh
- Provided customers with clear understanding of charges, billing, billing cycles, and customer equipment
- Assisted new members with membership renewals and upgraded high-end membership products to existing members
- Conducted needs assessments and reviewed account information to identify customer needs
- Motivated fellow workers to perform with persistence and integrity to demonstrate true excellence
- Maintained up-to-date knowledge about products and promotions
- Handled billing inquiries and provided customers with account changes based on requests
- Made amicable decisions for customers and company to handle customer situations
- Maintained robust inventory of available products, avoiding delivery delays and maximizing profits
- Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest
- Planned efficient sales routes to maximize the number of customers served and incoming revenue.
Insurance Business Administration
United International Co.LTD Insurance Brokers
Riyadh, المملكة العربية السعودية
03.2023 - 05.2023
- 2966,Al Dafina, 7193,Ghirnatah Dist, Riyadh, Riyadh 13242 0594141915 nawafalhafi0@gmail.com
- Kept clients well-informed of claim updates and case progress.
- Provided data science teams with in-depth claim analyses for enhanced modelling.
- Handled initial claims enquiries with compassion for first-class, personal service.
- Evaluated claims data and market trends for improved customer understanding.
- Processed inbound customer calls promptly to meet call-handling timeframe targets.
- Determined insurance cover level and relevance for accurate claim assessments.
- Recorded detailed, accurate claim particulars for reliable case notes.
- Valued property by assessing size and condition against benchmarks.
- Maintained property database with new maps, inventory data, feature descriptions and relevant exemptions.
- Handled claims on behalf of insurance companies covering losses for [Type] property.
- Checked documentation for accuracy and validity on [System], maintaining confidentiality.
- Supported field insurance team with timely processing of enrolments, policy changes, and cancellations.
- Assessed charges based on contract terms or established policies.
- Calculated interest and associated fees for [Type] transactions.
- Read and correctly interpreted documentation to understand key details and make accurate judgments about data.
- Upheld strict confidentiality and information protection standards for data.
Cashier
Jarir Bookstore
08.2022 - 07.2021
- Investigated consumer opinions through surveys, opinion polls and social media data mining
- Reviewed campaigns to assess the success of each and progress against targets to help marketing leaders proactively adjust strategies
- Measured and assessed customer and employee satisfaction
- Collected competitor data, including current and historical prices, sales trends and marketing strategies
- Helped advertisers identify optimal strategies based on current and thorough understanding of market
- Forecasted and tracked marketing and sales trends, analyzing collected data
- Gathered information to determine the potential sales of the company's product or service
- Assisted companies with determining their position in the marketplace by evaluating the current landscape
- Riyadh, Riyadh
- Counted money in cash drawers and balanced drawer at beginning and end of shift
- Adhered to cash handling policies and procedures
- Collected payment for customer purchases
- Provided feedback to store management on products, shortages, and damages
- Returned non-purchased products to shelves and performed general merchandising functions
- Solved complaints by customers and issued credits for returned merchandise
- Operated POS cash registers and counted monies received
- Greeted customers and provided prompt and friendly service
- Assisted customers with locating items, answered questions, and provided directions
- Increased customer satisfaction ratings by providing prompt and accurate service
- Obtained thorough knowledge of products sold to assist customers with locating and purchasing items
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Recognized for providing strong customer service with high degree of accuracy
- Verified prices and calculated totals using scanners and point of sale (POS) systems.
Education
Diploma - Insurance Management
King Saud University
Riyadh,Saudi Arabia 01.2021 - 05.2023
Skills
- [Type] insurance knowledge
- Ability to compile data
- Relationship building
- Customer engagement
- Teamwork and Collaboration
- Excellent Communication
- Data Entry
- Problem-Solving
- Critical Thinking
Languages
English
Intermediate
Timeline
Insurance Business Administration
United International Co.LTD Insurance Brokers
03.2023 - 05.2023
Cashier
Jarir Bookstore
08.2022 - 07.2021
Diploma - Insurance Management
King Saud University
01.2021 - 05.2023
Sales Representative
Salman Opticals
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