Nawaf AlRaddadi
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
6
6
years of professional experience
Work History
Team Leader Front Office: Night Manager in Charge
Hyatt Regency
Riyadh
- Current
- I oversee night operations of the hotel, ensuring guest satisfaction
- I lead the front office team, handle guest inquiries and complaints, manage check-ins and check-outs, and ensure security and safety protocols are followed
- My role includes administrative tasks, such as preparing reports and managing financial transactions, and acting as the main point of contact for guests and staff during night shifts
- Supervise and support front office staff during night shifts
- Manage guest check-ins, check-outs, and reservations
- Address guest inquiries, complaints, and special requests promptly
- Ensure hotel security and safety procedures are followed
- Oversee night audit processes and financial transactions
- Prepare and distribute daily reports and summaries
- Coordinate with other departments to ensure seamless service
- Train and mentor front office team members
Guest Services Officer-Front Office
Hyatt Regency
Riyadh
11.2022 - 11.2023
- As a Guest Service Officer, I provide exceptional customer service to hotel guests, ensuring a pleasant and comfortable stay
- I handle guest check-ins and check-outs, address inquiries and complaints, and assist with reservations
- My role involves coordinating with various departments to meet guest needs, maintaining accurate records, and promoting hotel services to enhance guest satisfaction
- Welcome and assist guests with check-ins and check-outs
- Respond to guest inquiries, complaints, and requests promptly and professionally
- Manage room reservations and cancellations
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
- Maintain accurate records of guest information and transactions
- Promote hotel services and facilities to enhance guest experience
- Ensure the front desk area is clean and presentable
- Handle financial transactions and provide billing information
Receptionist
White Diamond Hotel (pre Opining)
A-lMadinah
04.2022 - 10.2022
- As a Receptionist I am the first point of contact for guests, providing a warm welcome and efficient service
- I manage front desk operations, including check-ins and check-outs, answering phones, and handling reservations
- I assist guests with inquiries and provide information about hotel services, ensuring a pleasant and seamless experience
- Greet guests warmly and assist with check-in and check-out processes
- Answer phones and respond to guest inquiries and requests
- Handle room reservations and cancellations
- Provide information about hotel services, amenities, and local attractions
- Coordinate with housekeeping and maintenance to fulfill guest needs
- Maintain accurate records of guest information and transactions
- Ensure the reception area is tidy and well-organized
- Assist with billing and handle financial transactions
CO-OP Trainee
Saja Al Madinah Hotel
01.2021 - 03.2021
- To experience real work environment, to take job responsibilities and to develop effective verbal and written communication skills
Sales Representative
Telescope Optics
Al-Madinah
10.2018 - 11.2020
- As an Optical Sales Representative, I am responsible for promoting and selling optical products and services to customers
- I assist clients in selecting eyewear, including glasses, contact lenses, and sunglasses, by providing expert advice on frame styles, lens options, and prescriptions
- My role involves building and maintaining customer relationships, achieving sales targets, and ensuring customer satisfaction through exceptional service
- Engage with customers to understand their vision needs and preferences
- Recommend eyewear solutions based on individual prescriptions and style preferences
- Assist customers in selecting frames, lenses, and other optical products
- Provide accurate information on pricing, warranties, and promotions
- Process sales transactions and handle payments efficiently
- Maintain a clean and organized retail space, including display areas and inventory
- Stay informed about the latest eyewear trends, products, and technologies
- Follow up with customers to ensure satisfaction and address any concerns
- Meet or exceed sales targets and performance metrics
Education
The associate degree - Tourism and Hospitality Technology, Hotel
College of Technology
Coures - Human Resources in hospitality
Cesar Ritz Colleges Switzerland
Skills
- Interpersonal Skills
- Problem Solving
- Financial Audits
- Guest Satisfaction
- Guest Retention
- Opera System
Languages
- Arabic, Native
- English, Fluent
Timeline
Guest Services Officer-Front Office
Hyatt Regency
11.2022 - 11.2023
Receptionist
White Diamond Hotel (pre Opining)
04.2022 - 10.2022
CO-OP Trainee
Saja Al Madinah Hotel
01.2021 - 03.2021
Sales Representative
Telescope Optics
10.2018 - 11.2020
Team Leader Front Office: Night Manager in Charge
Hyatt Regency
- Current
The associate degree - Tourism and Hospitality Technology, Hotel
College of Technology
Coures - Human Resources in hospitality
Cesar Ritz Colleges Switzerland
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