Timeline
Work History
Overview
Education
Skills
Summary
Hi, I’m

Nawaf Alraddadi

Team Leader
Riyadh,01
Nawaf Alraddadi

Timeline

Front Office Team Leader

Hyatt Regency
11.2023 - Current

Guest Service Officer

Hyatt Regency
11.2022 - 11.2023

Receptionist

White Diamond Hotel (Opining)
01.2022 - 12.2022

CO-OP Trainee

Saja Al Madinah Hotel
01.2021 - 04.2021

Tourism And Hospitality Technology, Hotel College

4.39 from Hospitality Management
2019 - 2021 (2 education.years_Label)

Sales Specialist

Telescope Optics
03.2018 - 12.2020

Coures, Human Resources in Hospitality Cesar Ritz

Work History

Hyatt Regency

Front Office Team Leader
11.2023 - Current

Job overview

  • Established strong rapport with vendors, negotiating competitive rates while maintaining quality standards for products/services received.
  • Trained and mentored new team members, ensuring consistent service delivery across the front office team.
  • Implemented upselling initiatives that resulted in increased revenue from room upgrades and additional services.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Maintained accurate financial records by diligently monitoring transactions and reconciling daily reports.
  • Collaborated with housekeeping to ensure timely room availability and optimal guest experience.
  • Assisted guests by displaying knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
  • Ensured compliance with safety regulations by regularly reviewing policies, procedures, and staff training programs.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer inquiries.
  • Promoted a positive work environment through team-building activities that fostered camaraderie among colleagues.
  • Motivated staff by setting goals, providing ongoing feedback, and rewarding and recognizing employees.
  • Resolved guest issues professionally, maintaining a high level of customer satisfaction despite challenges.
  • Developed strong relationships with corporate clients, leading to increased repeat bookings and positive reviews.
  • Processed check-ins and check-outs, created reservations and processed special requests.
  • Drove sales and maximized revenue by up-selling rooms and amenities.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Hyatt Regency

Guest Service Officer
11.2022 - 11.2023

Job overview

  • Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
  • Supported sales efforts by proactively upselling room types, packages, and additional services during the reservation process.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
  • Utilized property management software proficiently to manage reservations, billing, and guest profiles efficiently.
  • Contributed to revenue growth by identifying opportunities for upselling additional services during the booking process or at check-in/check-out times.
  • Provided accurate information on hotel amenities, local attractions, and transportation options for guests'' convenience.
  • Implemented training programs for new Guest Service Officers to familiarize them with hotel policies and procedures.
  • Maintained detailed records of guest reservations, preferences, and special requests to personalize their stay.
  • Ensured compliance with safety regulations by conducting routine checks of emergency equipment throughout the facility.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Monitored staff performance and provided feedback and guidance.
  • Implemented marketing and promotional initiatives to increase occupancy.

White Diamond Hotel (Opining)

Receptionist
01.2022 - 12.2022

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Saja Al Madinah Hotel

CO-OP Trainee
01.2021 - 04.2021

Job overview

  • Supported the development of innovative solutions in response to client needs, bolstering positive customer relationships.
  • Collected, arranged, and input information into database system.
  • Responded to inquiries from callers seeking information.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Enhanced visitor experience by providing detailed information and assistance as needed.

Telescope Optics

Sales Specialist
03.2018 - 12.2020

Job overview

  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
  • Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Overview

7
years of professional experience
2
years of post-secondary education

Education

Tourism And Hospitality Technology, Hotel College

4.39 from Hospitality Management
2019 - 2021 (2 education.years_Label)

Coures, Human Resources in Hospitality Cesar Ritz

Skills

  • Customer service focus
  • Sales support
  • Motivation techniques
  • Strong leadership
  • Maintaining confidentiality
  • Front office management
  • Cross-functional collaboration
  • and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Problem-solving abilities
  • Teamwork and collaboration
  • Multitasking Abilities
  • Reliability
  • Team collaboration
  • Team leadership
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Employee supervision
  • Team management
  • Data entry
  • Self motivation
  • Coaching and mentoring
  • Administration and operations
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Operations management
  • Complex Problem-solving

Summary

Diligent Team Leader with strong background in managing front office operations and leading teams to ensure smooth administrative functions. Successfully implemented processes that improved client satisfaction and streamlined workflow. Proven ability to manage scheduling, coordinate with departments, and handle customer inquiries efficiently.

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Nawaf AlraddadiTeam Leader