Nawaf Alshanbari
Jeddah,Saudi Arabia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Customer service agent
Hilton Hotels
Jeddah, Mecca Region
2018.06 - 2018.12
- Answered incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system.
- Managed high-volume customer queries simultaneously through effective multitasking.
CCTV operator
Hilton Hotels
Jeddah, Mecca Region
2018.12 - 2023.03
- Provided high-quality CCTV evidence of crime and anti-social behaviour.
- Maintained strict confidentiality at all times.
- Operated and monitored all surveillance security systems and cameras within control room efficiently.
- Kept all logs, reports and records up to date and accurate, promptly completing updates.
- Answered radio and telephone enquiries in polite and courteous manner.
Education
High School Diploma -
Obhur School
Jeddah, Mecca Region 2010.03 - 2013.04
Bachelor's degree - Social Services
King Abdulaziz University (KAU)
Jeddah, Mecca Region 2013.11 - 2017.12
Social Work
Saudi Commission For Health Specialties
Jeddah Skills
- Body language knowledge
- Several screen monitoring
Languages
Arabic
Native
English
Intermediate
Timeline
CCTV operator
Hilton Hotels
2018.12 - 2023.03
Customer service agent
Hilton Hotels
2018.06 - 2018.12
Bachelor's degree - Social Services
King Abdulaziz University (KAU)
2013.11 - 2017.12
High School Diploma -
Obhur School
2010.03 - 2013.04
Social Work
Saudi Commission For Health Specialties