Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Nawaf Alshanbari

Jeddah,Saudi Arabia

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
7
7
years of post-secondary education

Work history

Customer service agent

Hilton Hotels
Jeddah, Mecca Region
06.2018 - 12.2018
  • Answered incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system.
  • Managed high-volume customer queries simultaneously through effective multitasking.

CCTV operator

Hilton Hotels
Jeddah, Mecca Region
12.2018 - 03.2023
  • Provided high-quality CCTV evidence of crime and anti-social behaviour.
  • Maintained strict confidentiality at all times.
  • Operated and monitored all surveillance security systems and cameras within control room efficiently.
  • Kept all logs, reports and records up to date and accurate, promptly completing updates.
  • Answered radio and telephone enquiries in polite and courteous manner.

Education

High School Diploma -

Obhur School
Jeddah, Mecca Region
03.2010 - 04.2013

Bachelor's degree - Social Services

King Abdulaziz University (KAU)
Jeddah, Mecca Region
11.2013 - 12.2017

Social Work

Saudi Commission For Health Specialties
Jeddah

Skills

  • Body language knowledge
  • Several screen monitoring

Languages

Arabic
Native
English
Intermediate

Timeline

CCTV operator

Hilton Hotels
12.2018 - 03.2023

Customer service agent

Hilton Hotels
06.2018 - 12.2018

Bachelor's degree - Social Services

King Abdulaziz University (KAU)
11.2013 - 12.2017

High School Diploma -

Obhur School
03.2010 - 04.2013

Social Work

Saudi Commission For Health Specialties

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Nawaf Alshanbari