Nawaf Altayib
Riyadh,Saudi Arabia
Summary
Accomplished automotive professional with extensive expertise in vehicle maintenance and performance metrics analysis. Proficient in repairs scheduling and automotive repair, with a strong grasp of automotive terminology and workshop processes. Demonstrates excellence in sales process execution and customer service, leveraging skills in Microsoft Office Suite and database management for effective technical reporting. Committed to enhancing service quality through strategic servicing upselling, aiming to drive operational efficiency and customer satisfaction.
Overview
2
2
Languages
1
1
Certification
7
7
years of post-secondary education
4
4
years of professional experience
Work history
Service advisor - Bodyshop Repairs
SAMACO
Riyadh, Saudi Arabia
2025.11 - Current
- Provided courteous service to deliver excellent customer experiences daily.
- Sustained positive customer relationships to drive repeat buying behaviour.
- Delivered strong sales within budget while meeting strict deadlines and targets.
- Maintained quality assurance standards across all products and services.
- Consistently met and exceeded monthly performance targets, achieving up to 107% of target through strong customer service and operational excellence.
- Increased sales of current products and services through helpful advice.
- Placed customer orders while guiding delivery timeframes clearly.
- Built rapport with new and returning customers to improve retention.
- Checked insurance coverage to confirm out-of-pocket costs before purchase.
- Responded to customer requests using friendly, knowledgeable service and support.
Field operator
Shanahan Engineering - Saudi Electricity Company
Riyadh, Riyadh Region
2025.02 - 2025.08
- Assisted in the installation of new equipment, improving overall system effectiveness,.
- Increased safety by adhering to strict protocols during field operations.
- Abided by all health and safety guidelines to minimise risk of accidents on site.
- Performed routine maintenance for seamless equipment operation.
- Operated heavy machinery to facilitate smooth field operations.
- Executed preventative maintenance checks, extending life span of expensive machinery.
Barista
Ancestry Cafe
Jeddah, Mecca Region
2022.07 - 2023.09
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
Education
Bachelor of Engineering - Mechanical Engineer - Design & Production Mechanical Systems
King Abdualziz Universty
Jeddah 2017.09 - 2025.01
Skills
- Vehicle maintenance expertise
- Performance metrics analysis
- Repairs scheduling
- Automotive repair understanding
- Automotive terminology
- Understanding workshop processes
- Sales process execution
- Customer Service
- Microsoft Office Suite
- Database management
- Technical reporting
- Servicing upselling
Languages
English
Advanced
Arabic
Native
Certification
OSHA 30-Hour Certification - Issued by: Occupational Safety and Health Administration
Fire Fighting System Design Certificate - Issued by: Integrated Learning Training Center
HVAC System Design Certificate - Issued by: Integrated Learning Training Center
Plumbing System Design Certificate - Issued by: Integrated Learning Training Center
Revit MEP Certificate - Issued by: Integrated Learning Training Center
Timeline
Service advisor - Bodyshop Repairs
SAMACO
2025.11 - Current
Field operator
Shanahan Engineering - Saudi Electricity Company
2025.02 - 2025.08
Barista
Ancestry Cafe
2022.07 - 2023.09
Bachelor of Engineering - Mechanical Engineer - Design & Production Mechanical Systems
King Abdualziz Universty
2017.09 - 2025.01