Nawaf Alzahrani
Riyadh,Saudi Arabia
Summary
Dynamic Branch Manager with extensive experience in operational leadership, team coordination, and process improvement. Proven track record in optimizing branch performance, driving efficiency, and delivering high-quality service in fast-paced environments.
Overview
5
5
years of professional experience
Work history
Branch Manager
Urth Caffe
Riyadh
2023.04 - 2026.01
- Led 48+ staff, managing training, development, and performance to ensure operational excellence.
- Streamlined workflows using lean resource management, significantly reducing waste and costs.
- Drove revenue growth and customer satisfaction through relationship-based service strategies.
- Ensured business continuity during peak demand by cross-training teams.
- Resolved complex service incidents through proactive decision-making and de-escalation.
- Administered full-cycle HR operations, including timesheet management, payroll verification, and personnel documentation, ensuring total compliance from hiring to termination.
- Increased customer satisfaction rating from 3.4 to 4.1 by improving service quality and operational efficiency.
Supervisor
Urth Caffe
Riyadh
2021.11 - 2023.03
- Coached team to meet performance and operational targets.
- Maintained operational standards to ensure an efficient work environment.
- Optimized workflows to streamline service and minimize wait times.
- Ensured service quality through strict adherence to SOPs.
- Performed comprehensive inventory audits across both branches, maintaining accurate stock control.
Barista
Urth Caffe
Riyadh
2021.01 - 2021.10
- Promoted new products to boost sales, while guiding customers on menu offerings.
- Delivered personalized, high-quality service, directly enhancing customer satisfaction.
- Managed bar inventory and supply orders from warehouse and distributors to ensure stock availability.
- Mentored junior staff on operational quality standards and preparation techniques.
Education
Diploma - Restaurant management
AL-Hokair Institute
Skills
- Performance & Talent Management
- Financial Oversight & Cost Optimization
- Conflict Resolution & Crisis Management
- Strategic Planning & Analysis
- Operational Systems & POS Management
- Cross-Functional Team Management
Accomplishments
- First Saudi main branch manager in company history.
- Mentored and promoted 4 team members to management and supervisory roles.
- Led the pre-opening operations of the North Yard branch (2025), ensuring full operational readiness.
- Played a key role in the successful launch and setup of two branches (Riyadh Season 2021).
- Directed a high-performing team of 48+ employees, optimizing scheduling and workflows to ensure seamless service and consistent brand standards across all shifts.
Timeline
Branch Manager
Urth Caffe
2023.04 - 2026.01
Supervisor
Urth Caffe
2021.11 - 2023.03
Barista
Urth Caffe
2021.01 - 2021.10
Diploma - Restaurant management
AL-Hokair Institute