Nawaf Khaled Alshaya
Riyadh
Summary
To obtain a challenge in the Information Technology field, I have been working in this field since 2018 and am still learning and studying. I have technical and soft skills. and work as team leaders and project implementers.
Application support professional prepared to address and resolve technical challenges within dynamic environments. Proven ability to diagnose issues and deliver effective resolutions, contributing to seamless application performance. Highly focused on collaborative efforts and achieving results, adaptable to evolving requirements. Known for technical troubleshooting and excellent communication abilities valued by employers.
Overview
8
8
years of professional experience
Work History
Application Support Specialist
Tasheel Information Technologies
11.2023 - Current
- Critical Operations Support: Provided 24/7 technical support for web/client applications and data feeds, ensuring zero business impact and maximum uptime.
- Performance & Quality Assurance: Partnered with dev teams to optimize system performance and UX, while conducting rigorous troubleshooting to maintain integrity.
- Data Analysis & SQL: Executed data mapping and engineered SQL scripts for complex data extraction and database management.
- System Optimization: Boosted operational efficiency by 80% through proactive patching and configuration, supported by comprehensive user training and documentation.
Technical Support Engineer
Resident Technical Support At Hail Principality
08.2020 - 11.2023
- ERP & Digital Transformation: Led digital transformation initiatives by maintaining and upgrading Oracle E-Business Suite (ERP), ensuring seamless system integration and operational alignment.
- Data Administration & SQL: Managed database integrity and analysis using SQL scripting for precise data mapping, extraction, and reporting.
- Technical Support & Infrastructure: Diagnosed and resolved complex hardware/software issues across diverse environments, including workstation setup and OS configuration.
- QA & Process Optimization: Implemented rigorous Quality Assurance (QA) and testing protocols, streamlining support procedures to improve operational consistency by 80%.
Technical Specialist
Resident Technical Support At Ministry Of Sport Al-tai FC Project
05.2018 - 08.2020
- System Administration & Support: Managed Active Directory and Help Desk operations, utilizing proactive monitoring and reporting to maintain 90% service stability and performance.
- Process Optimization: Streamlined support workflows through cross-functional collaboration and developed training materials to boost team technical proficiency.
Education
Bachelor of Science - Software Engineering
University of Hail
Ha'il, Saudi Arabia08-2015
Skills
- Database Management & SQL
- IIS (Internet Information Services)
- Quality Assurance
- Management
- Active Directory
- Digital Transformation
- Project Coordinator
- Problem solving
- Software Development Life Cycle Agile
- Business Analytical
- Communication
- Leadership
- Software installation
- Application support
- Backup management
- End-user training
Additional Information
Coordinating and implementing ERP E-Business Suite.
Activated inbound and outbound administrative communication systems
(DMS), reducing document processing time by 50% and improving
interdepartmental coordination.
Recognized as a lead UI/UX designer for internal systems, with multiple
departments regularly consulting on interface design and system structure.
Languages
English
Professional Working
Arabic
Native or Bilingual
Projects
Hail Principality, Oracle E-Business Suite ERP implementing & Coordinating., Tasheel Information Technologies, Implementing & Testing Applications., Clint, Government sectors | Hail Principality., Government sectors | Government Client Project At Tasheel.
Course
Enterprise Architecture Foundation with the TOGAF Standard.
National Institutional Structure and Digital Impact.
Strategic Planning for Organizations.
Problem-Solving Skills.
Risk management.
Skills For Future Jobs In Analytical And Critical Thinking.
Future Technologies in Digital Government.
Work Preference
Work Type
Full TimeTimeline
Application Support Specialist
Tasheel Information Technologies
11.2023 - Current
Technical Support Engineer
Resident Technical Support At Hail Principality
08.2020 - 11.2023
Technical Specialist
Resident Technical Support At Ministry Of Sport Al-tai FC Project
05.2018 - 08.2020
Bachelor of Science - Software Engineering
University of Hail