Nawal Alrwuili
Riyadh
Summary
Friendly Customer Care Representative with knack for resolving issues and enhancing customer satisfaction. Boosted customer retention rates by implementing personalised service techniques and streamlined communication processes. Known for empathetic listening and quick problem-solving, fostering positive client relationships and team collaboration. Offering strong interpersonal skills and knack for understanding customer needs. Knowledgeable about communication, problem-solving, and relationship-building. Ready to use and develop negotiation, customer engagement .
Overview
1
1
Certification
Work history
Customer Care Representative – Social Media
Riyadh
- Project for Jawwy by STC:
Responded to customer inquiries via social media platforms (Twitter, Instagram, Facebook) with a professional tone and brand-consistent language.
Provided accurate product and service information, and resolved technical issues.
Escalated complex cases to relevant departments and ensured timely follow-up.
Maintained high levels of customer satisfaction and digital communication standards
Customer Service & Sales Specialist
Saudi Arabia
Riyadh
- Working on Al-Futtaim project as a Customer Service & Sales Representative.
Facilitated car sales by guiding customers through the purchasing process and offering product insights.
Provided after-sales support, resolving client concerns and ensuring ongoing satisfaction.
Built and maintained strong relationships with clients to promote loyalty and repeat business.
Collaborated with internal teams to improve service quality and enhance the overall customer experience.
Education
High school - 97.87 GPA
Madadd albyan
RiyadhSkills
- Excellent Customer Service & Client Relations
- Technical Support & Issue Resolution
- Social Media Management & Engagement
- Sales & After-Sales Support
- Problem Solving & Critical Thinking
- Time Management & Organizational Skills
- Strong Communication & Interpersonal Skills
Certification
- Traning of Microsoft Office Specialist (MOS)
- Customer data management
- Customer team management
- Stress Management in the Workplace
Languages
English
Advanced
Arabic
Native
Timeline
Customer Care Representative – Social Media
Customer Service & Sales Specialist
Saudi Arabia
High school - 97.87 GPA
Madadd albyan