NAZEER SHAH

Operated by

Samara land transportation services

• Manage the dispatch,Advanced planning ensuring all services are rendered on time
• Response to day today’s Email & Enquiries through (calls & Emails)
• Planning and monitoring of internal logistics
• Ensure that any KPIs agreed with the customer are met
• Maintaining an end-to-end operation controls
• Troubleshooting and investigating logistics services
• Answering the queries of customers Kingdom rental services referring clients to the proper channels (inbound)
• Maintaining effective personal communication with customers, and the suppliers
• Perform administrative and clerical duties as necessary
• Closing & file up Monthly Contracts Trips to the Accounts using ERP System
• Preparing manual Invoicing documents for the client’s
• Preparing quotations & Proforma Invoice's for the client’s
• Maintain performance metrics and reports in order to provide meaningful logistics (Credit client)
• Preparing administrative reports and submit it on a regular basis to the superiors.

A limousine service provided for Aramco employees, we are committed to customer satisfaction an having a large fleet of vehicles allows us to meet and satisfy your specific needs My role is Dispatch the day today services to the clients.

Aramco Contractor

Department (Drilling & Workover)

• Preparing Invoices and service entry sheets using SAP (Aramco portal)
• Handling DRSS Request Through SAP portal
• Dispatching day today service through Excel spreadsheet
• Responsible for managing the Vehicles Aramco sticker appointments & Fleet MVPI
• Handling Fleet , drivers log, H2S , SCBA Awareness training & 4*4 Off Road Defensive driving training (DIP)
• Direct dispatching, routing, and tracking of fleet vehicles.
• Analyzed customer feedback and provided solutions to improve customer service
• Make sure end-to-end operation in customer service
• Maintaining updated detail records of calls in physical and electronic database.
• Maintained updated and detailed records of calls in physical and electronic database

• Telstra Corporation Limited is a Australian telecommunications company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services
• Role is to answer the queries of the customers, troubleshooting modems, routers, landline and desktop
• Achieved an average of 120% productions for 6 months
• Provide customer service on a range of topics like billing, general enquiries, technical support, and activation issues
• Answering the queries of customers (inbound)
• Helping them with technical enquiries
• Ability to solve complex issues
• Ability to combine intuition with prescribed problem-solving methodologies to uncover root causes of issues with devices
• Structure approach to work at different levels detail when required
• Connectivity and understanding of Internet Networking
• Maintaining confidential client information
• Knowledge about broadband services and client applications
• Technical knowledge about modems, routers, landline
• Identify process improvements, critical issues, or systemic issues
• Experience in trouble shooting different modems and technologies in a Telco
• Liaising with and receiving direction / guidance from alternate fixer groups (e.g, Telstra / NBN Co) to resolve customer issues
• Analyzed issues to identify troubleshooting methods needed for quick remediation

• Member of SAE International
• Awarded SAE Aero Design West Runner on 2016 at Fort Worth, TX,USA.