Nazeer Mohamed Janavas

Service Management:
They should have a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management.
Client Relationship Management:
Service Delivery Managers need strong interpersonal and communication skills to build and maintain relationships with clients. They should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.
Financial Management:
They should know about budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals.
Continuous Improvement:
Service Delivery Managers should have a mindset of continuous improvement. They should proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.
Leadership & Project Management:
Strong leadership skills with the ability to manage a team of IT professionals and collaborate across departments. Experience in leading and delivering IT projects, including system rollouts, cloud migrations, and end-user computing upgrades.
Excellent organizational and project management skills with the ability to manage multiple priorities and deadlines.
Problem Solving & Communication:
Analytical and problem-solving mindset with a focus on user experience and operational efficiency.
Strong communication skills, with the ability to present complex technical concepts to non-technical stakeholders. Ability to work in a fast-paced environment, making quick decisions while ensuring high standards of service delivery.Strong leadership skills with the ability to manage a team of IT professionals and collaborate across departments. Experience in leading and delivering IT projects, including system rollouts, cloud migrations, and end-user computing upgrades.

Technical Expertise:
In-depth knowledge of end-user computing devices (laptops, desktops, mobile devices), VDI solutions, and cloud hosting platforms. Ability to work with clients and vendors to design and provide solutions.
Proficiency in managing cloud hosting environments (AWS, Azure, Google Cloud) and virtualization technologies
(VMware, Hyper-V).
Strong understanding of device management systems, including mobile device management (MDM) and endpoint security solutions.

Excellent organizational and project management skills with the ability to manage multiple priorities and deadlines.

Lead and manage ITIL-based service management processes including Incident, Problem, Change, Request, and Release Management

In-depth knowledge of end-user computing devices (laptops, desktops, mobile devices), VDI solutions, and cloud hosting platforms. Ability to work with clients and vendors to design and provide solutions.

Proficiency in managing cloud hosting environments (Azure, Google Cloud) and virtualization technologies(VMware, Hyper-V).

Strong understanding of device management systems, including mobile device management (MDM) and endpoint security solutions.

Hands-on experience with ITSM platforms (e.g., ServiceNow, BMC Remedy) and capacity monitoring tools (e.g., SolarWinds, Azure Monitor).

SCCM (Microsoft System Center Configuration Manager) server, Active Directory, and Group Policy

Provide application/Windows OS installation/configuration/patching data reporting (application install status, client health, ) leveraging Microsoft System Center Configuration Manager

Veeam and Dell EMC back application

Solar winds Application Monitoring Network management HO, branches, and server management

Coordinate SOC team to monitor Antivirus (Kaspersky & Trend Micro) PAM (Certify), Carbon black EDR, AUTH Logics and SIEM (Log rhythm)

Discover All IT Assets - complete visibility in one single easy-to-use solution with Lansweeper’s comprehensive IT asset discovery. Eliminate blind spots with truly exhaustive visibility on every device, user, and software across the entire technology estate.

Led cross-functional teams to implement IT infrastructure enhancements and operational improvements.