· Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
· Responding efficiently and accuracy.
· Explaining possible solutions and ensuring that client’s feel supported and valued.
· Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
· Building lasting relationships with clients and other call center team members based on trust and reliability.
· Utilizing software, databases, scripts, and tools appropriately.
· Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
· Making sales or recommendations for products or services that may better suit client needs.
· Taking part in training and other learning opportunities to expand knowledge of company and position.
· Adhering to all company policies and procedures.
Data input, storage, manipulation, interpretation and backup
Converting raw data into useful information
Creating reports for management
Running statistical analysis on data batches
Extensive experience and knowledge of MS Word and other specialist data entry software
Having a typing speed over 60wpm
Inputting both text data and also numerical data
Interpreting complex information
Fully aware of data confidentiality issues
Handling all confidential information in a professional manner
Knowledge of specialist data entry software and automated systems
Strong commitment to performing and producing at the highest level
Excellent selling, data entry, communication and negotiation skills
Coordinate sales effort with team members and other departments
Prioritizing, time management and organizational skills