Nazir Ahmed
Riyadh,Saudi Arabia
Summary
Experienced Logistics and Operations Manager with over 13 years in e-commerce fulfillment, mid-mile, and last-mile delivery. Skilled in managing large teams, handling stock replenishments and redistribution, and working with 3rd-party carriers and 3PL vendors. Proven track record in reducing costs, speeding up deliveries, and maintaining high service quality. Worked with leading companies such as Amazon Saudi Arabia, Carrefour (MAF), Ajlan & Bros, Thabit Logistics, and currently Nana.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work history
Logistics Manager
Nana | نعناع
Riyadh, Riyadh Region
04.2025 - Current
- Leading 3PL operations, including contracts, onboarding, and performance management.
- Managing Last Mile deliveries to ensure on-time customer order deliveries.
- Overseeing Middle Mile stock distribution from DC to stores nationwide.
- Controlling logistics costs and negotiating competitive rates with 3PL partners.
- Ensuring smooth coordination between DCs, stores, and logistics vendors.
- Monitoring SLA compliance and driving service quality improvements.
Fulfillment & Last Mile Manager
Nana | نعناع
Riyadh, Saudi Arabia
01.2023 - 04.2025
- Lead fulfillment and last-mile operations with a focus on SLA compliance, cost efficiency, and team development.
- Achieved 40% cost reduction and maintained 99% on-time deliveries by optimizing driver utilization and routes.
- Implemented Power BI dashboards for real-time tracking and performance improvement.
- Managed vendor contracts, fleet records, and operational processes to ensure seamless logistics operations.
Fulfillment Manager
Nana | نعناع
Riyadh, Saudi Arabia
01.2023 - 07.2024
- Restructured and redesigned fulfillment processes, reducing errors and lowering quality complaints.
- Launched and managed Hyper Darkstore and specialty store operations, improving efficiency by 60%.
- Reduced costs by 50% through workflow improvements and optimized staffing.
- Led a large team (22 direct staff & 130 freelancers) across multiple partner stores in KSA to ensure high performance.
Order Fulfillment Manager
Pure Beverages Industry Company (Ajlan & Bros)
Riyadh, Saudi Arabia
12.2021 - 01.2023
- Managed home delivery fulfillment, achieving 90% successful delivery rate.
- Streamlined delivery routes and implemented cost-effective strategies to enhance efficiency.
- Oversaw daily logistics, monitored metrics, and resolved customer complaints to ensure smooth operations across KSA.
Station Manager
Thabit Logistics
Riyadh, saudi Arabia
07.2020 - 12.2021
- Launched delivery stations across Riyadh, Jeddah, and Khamis Mushait, adhering to ISO and 5S standards.
- Managed line haul operations, fleet utilization, and COD reporting while improving delivery accuracy.
- Built high-performing teams and conducted KPI reviews, earning Best Employee recognition in May 2021.
E-Commerce Operation Manager
Carrefour (Majid Al Futtaim)
Riyadh, Saudi Arabia
03.2019 - 07.2020
- Led e-commerce operations in Riyadh and scaled Madinah’s delivery capacity to 500 orders/day.
- Reduced stockouts, improved picking accuracy, and maintained high grocery delivery standards.
- Managed 70+ member team and achieved record sales with average order value of 400 SAR.
- Collaborated with tech teams to enhance system workflows and ensure smooth operations.
Logistics Supervisor
Amazon
Khamis Mushait, 'Asir Region
03.2016 - 03.2019
- Launched and managed Abha delivery station, expanding e-commerce operations in southern region.
- Achieved KPIs, maintained up to 85% delivery success during White Friday 2017, and trained teams for high performance.
- Oversaw daily shipments, inventory, and returns while ensuring compliance and customer satisfaction.
Senior Logistics Coordinator
Souq.com an Amazon
Riyadh, Saudi Arabia
05.2013 - 03.2016
- Managed driver assignments, route planning, and performance for last-mile and reverse logistics.
- Coordinated fulfillment center operations, conducted inventory checks, and resolved customer issues via Freshdesk.
- Promoted for successfully launching new stations in southern region, earning multiple Best Employee awards.
Education
Bachelor of Business Administration - Finance, Marketing, and Management
University of Punjab
Pakistan 02.2010 - 01.2014
Skills
- Logistics & Operations Optimization
- Process Improvement & Cost Reduction
- Team Leadership & Development
- Quality Assurance & SLA Compliance
- KPI Tracking & Performance Analysis
- Data Analysis & Dashboard Reporting (Power BI)
Accomplishments
- Best Employee Award – Souq.com (Dec 2015 & Dec 2016): Recognized for exceptional performance and contributions to logistics operations.
- Best Employee Award – Thabit Logistics (May 2021): Honored for outstanding leadership and operational excellence.
Languages
English
Fluent
Arabic
Fluent
Urdu
Native
References
References available upon request.
Timeline
Logistics Manager
Nana | نعناع
04.2025 - Current
Fulfillment & Last Mile Manager
Nana | نعناع
01.2023 - 04.2025
Fulfillment Manager
Nana | نعناع
01.2023 - 07.2024
Order Fulfillment Manager
Pure Beverages Industry Company (Ajlan & Bros)
12.2021 - 01.2023
Station Manager
Thabit Logistics
07.2020 - 12.2021
E-Commerce Operation Manager
Carrefour (Majid Al Futtaim)
03.2019 - 07.2020
Logistics Supervisor
Amazon
03.2016 - 03.2019
Senior Logistics Coordinator
Souq.com an Amazon
05.2013 - 03.2016
Bachelor of Business Administration - Finance, Marketing, and Management
University of Punjab
02.2010 - 01.2014
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