Nazleen Siddik
Riyadh,Saudi Arabia
Summary
Results-driven Operations & Client Services Professional with extensive experience in client relationship management, project coordination, and digital marketing. Proven ability to manage 300+ client accounts, lead cross-functional teams, and deliver operational excellence in fast-paced environments. Skilled in billing, administrative support, database management, and report preparation, with strong proficiency in Microsoft Office 365, Google Workspace, QuickBooks, Kayako, Slack, and AI productivity tools (ChatGPT & Claude AI). Committed to driving organisational success and operational efficiency.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work history
Front Desk Receptionist
Health United Polyclinic
Al Bathaa, Riyadh
03.2026 - 04.2026
- Managed front desk operations and patient flow for a high-volume polyclinic
- Registered new and returning patients and maintained accurate records in HIS
- Processed outpatient (OP) billing, payments, and daily cash reconciliation
- Scheduled appointments and coordinated between patients and clinical staff
- Responded to patient inquiries via phone, email, and in person
- Ensured confidentiality and accuracy of all patient data per clinic policy
Assistant Department Head - Client Services
BizyCorp (Pvt) Ltd
Colombo, Sri Lanka
09.2017 - 12.2025
- Contributed to strategic planning and reported directly to Department Head on team KPIs and performance
- Managed 300+ client accounts, ensuring SLA compliance, service excellence, and client retention
- Led and coached 35 client services professionals across 5 teams to improve productivity and ROI
- Oversaw digital marketing delivery for 200+ clients (Medical & Legal professionals) across US, UK, Canada, and Australia
- Coordinated with Design, Development, and Management teams to ensure on-time project delivery
- Trained coordinators on conflict resolution, escalation management, and client reputation handling
- Review comments, feedbacks and complaints from all clients and contribute with ideas and suggestions to handle the situation better.
Product & Project Coordinator
BizyCorp (Pvt) Ltd
01.2017 - 09.2017
- Managed full product lifecycle for Doctors' Choice Awards (DCA) and Fans' Choice Awards (FCA) from strategic planning to execution
- Developed and implemented company-wide go-to-market (GTM) plans across clients, coordinators, and technical teams
- Conducted market research to define product requirements, assess market needs, and evaluate potential partnerships
- Oversaw project standards, documentation, processes, and reporting frameworks across all product initiatives
- Submitted formal weekly and monthly reports to management and facilitated regular team meetings to ensure project alignment
Business Development Manager - Social Media Team
BizyCorp (Pvt) Ltd
04.2016 - 01.2017
- Trained and managed a team of Social Media Coordinators, overseeing performance and service delivery
- Created, managed, and optimized clients' social media profiles to drive traffic, engagement, and brand visibility
- Planned and executed email marketing campaigns including HTML newsletters and eblasts, aligned with seasonal and promotional calendars
- Monitored and analyzed click-through rates (CTR) and conversion metrics to optimize campaign performance
- Collaborated with graphic designers to produce print media assets, display ads, and image-based eblasts
Client Coordinator
BizyCorp (Pvt) Ltd
04.2014 - 03.2015
- Managed US-based client accounts as primary point of contact, delivering strategic digital marketing solutions
- Built and maintained strong client relationships through consistent and professional communication via email and phone
- Created, optimized, and managed clients' social media profiles and websites to drive engagement, branding, and traffic
- Conducted SEO analysis, competitor research, and audience analysis to improve search rankings and online visibility
- Monitored digital marketing performance using Google Analytics, formulating and implementing data-driven strategies
- Prepared and delivered monthly performance reports with insights and recommendations to support client growth
Virtual Assistant – Sales & Administrative Support
Australian Directory Services Pty Ltd
01.2010 - 01.2013
- Provided dedicated virtual support to the Director, managing day-to-day administrative and sales operations remotely
- Prepared sales reports, presentations, and documentation using Microsoft Excel and Microsoft Word
- Researched and generated new business leads, maintaining a structured leads and email database for targeted outreach
- Managed directory listings, inbox, and client correspondence, ensuring accuracy and timely follow-up
- Updated and maintained client records, notes, and lead details, supporting the sales pipeline and CRM tracking
Contact Center Associate
Dialog Axiata PLC
01.2007 - 01.2008
- Handled inbound and outbound customer inquiries via phone, email, live chat, and SMS, consistently meeting KPIs and service levels
- Provided product information, troubleshooting support, and effective solutions to resolve customer concerns promptly
- Proactively marketed products and services, identifying upselling and cross-selling opportunities to drive revenue
- Minimized customer dissatisfaction through effective conflict resolution and timely follow-up on unresolved queries
- Reported customer feedback and escalations to supervisors, contributing to continuous service improvement initiatives
Administrative & HR Assistant
Renal Care (Pvt) Ltd - B, BRAUN Medical Industries, Germany / Malaysia
01.2006 - 01.2007
- Supported end-to-end recruitment processes including interview scheduling, job design, and coordination with supervisors
- Prepared HR documents including Performance Evaluation (PE) forms, memos, letters, reports, and official correspondence
- Managed employee medical claims, welfare activities, and EPF/ETF contributions with accuracy and compliance
- Maintained and updated employee and client records in company database systems and performed bookkeeping using QuickBooks
- Handled customer complaints and routed them to relevant departments for prompt resolution and follow-up
Education
MBA - Business Administration and Management - General
University of Bedfordshire
United Kingdom 01.2022 - 01.2023
Qualifi Level 7 Diploma - Strategic Management and Leadership
Qualifi Ltd
Nottinghamshire 01.2022 - 01.2022
Diploma - Human Resources Management
Google Digital Garage: Fundamentals of Digital Marketing - Digital Certificate
G.C.E. Advanced Level - undefined
Skills
- Client Relationship Management Project & Operations Management
- SEO & Digital Marketing Social Media & Email Marketing
- Billing & Invoicing Database & Records Management
- Report Preparation & Documentation Administrative Support
- Critical Thinking & Problem Solving Time Management & Multitasking
Websites
LANGUAGE
English
Fluent
Arabic
Beginner
Urdu
Beginner
Tamil
Upper intermediate
Sinhala
Advanced
REFERENCE
- Rubini, Ramakrishnan, Head of the department - products and services, rubini@ekwa.com, 0094779825055
- Razmi, Zahir, Head of IT- Asian International School, razmi.zahir@gmail.com, 0094776429601
Timeline
Front Desk Receptionist
Health United Polyclinic
03.2026 - 04.2026
MBA - Business Administration and Management - General
University of Bedfordshire
01.2022 - 01.2023
Qualifi Level 7 Diploma - Strategic Management and Leadership
Qualifi Ltd
01.2022 - 01.2022
Assistant Department Head - Client Services
BizyCorp (Pvt) Ltd
09.2017 - 12.2025
Product & Project Coordinator
BizyCorp (Pvt) Ltd
01.2017 - 09.2017
Business Development Manager - Social Media Team
BizyCorp (Pvt) Ltd
04.2016 - 01.2017
Client Coordinator
BizyCorp (Pvt) Ltd
04.2014 - 03.2015
Virtual Assistant – Sales & Administrative Support
Australian Directory Services Pty Ltd
01.2010 - 01.2013
Contact Center Associate
Dialog Axiata PLC
01.2007 - 01.2008
Administrative & HR Assistant
Renal Care (Pvt) Ltd - B, BRAUN Medical Industries, Germany / Malaysia
01.2006 - 01.2007