Nazmul Prodhan Shohag
Riyadh ,Saudi Arabia,Riyadh
Summary
Results-driven Warehouse Incharge with expertise in operations management and customer satisfaction. Experienced in team development, strategic planning, and conflict resolution. Focused on enhancing operational efficiency and workflow through effective problem-solving. Strong in inventory management, fostering team collaboration, and building customer relationships to ensure prompt service and satisfaction.
Overview
11
11
years of professional experience
Work History
Warehouse Incharge
The National Medical Products Co. Ltd
Riyadh, Saudi Arabia
06.2024 - Current
- Collaborated with team members to achieve target results.
- Identified issues, analysed information, and implemented solutions to enhance operational efficiency.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Picked up additional tasks to aid team success.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Trained and mentored employees, fostering a collaborative environment to boost team effectiveness.
- Met schedule using excellent planning and coordination skills.
- Delivered excellent customer service, increasing customer engagement and satisfaction levels.
- Prepared a range of written communications, documents and reports.
- Developed team communications and information for meetings.
- Developed excellent working knowledge of industry trends and improvements in processes.
Branch Manager
Robust IT
Dhaka, Bangladesh
02.2018 - 09.2020
- Oversaw daily branch operations, enhancing staff performance and elevating customer service standards.
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
- Facilitated regular staff meetings to align on targets, clarify performance expectations, and share company updates.
- Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
- Analysed market conditions and competitor activities to refine strategies and sustain competitive advantage.
Area Manager
Sinha Melamine Industries Ltd
Dhaka, Bangladesh
03.2015 - 07.2016
- Acted as a key point of contact for all operational issues within the area, resolving problems quickly and efficiently.
- Evaluated employee performance, identifying high potentials for leadership roles and succession planning.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Cultivated positive, professional working environment, enhancing staff engagement and customer satisfaction.
- Enhanced customer service experience by swiftly resolving conflicts, improving overall customer retention.
- Analysed market trends to identify opportunities for business growth and competitive advantage.
- Built strong relationships with store managers, enabling alignment and support to achieve company objectives.
Education
Certificate of Higher Education - Software Engineering and Managements
Higher Colleges Of Technology
Dubai01-2011
HSC - Science
Dania College
Dhaka01-2006
SSC - Science
Shekdi Abdullah Mollah High School
Dhaka01-2004
Skills
- Inventory management
- Operational efficiency
- Process improvement
- Market analysis
- Data analysis
- Customer relationship management
- Customer engagement
- Complaint resolution
- Conflict resolution
- Staff performance evaluation
- Performance coaching
- Team building
- Project coordination
- Deadline management
- Administrative support
- MS Office Suite
- Researching
- Strategic planning
- Analytical and critical thinking
- Leadership
- Team leadership
- Calm under pressure
- Communication skills
- Public speaking
- Problem solving
- Public Relations
- Project coordination
- Deadline management
- Data analysis
- Researching
- Administrative support
Languages
English
Advanced
C1
Urdu
Intermediate
B1
Hindi
Upper Intermediate
B2
Arabic
Intermediate
B1
Bengali
Proficient
C2
Timeline
Warehouse Incharge
The National Medical Products Co. Ltd
06.2024 - Current
Branch Manager
Robust IT
02.2018 - 09.2020
Area Manager
Sinha Melamine Industries Ltd
03.2015 - 07.2016
Certificate of Higher Education - Software Engineering and Managements
Higher Colleges Of Technology
HSC - Science
Dania College
SSC - Science
Shekdi Abdullah Mollah High School