Neda'a Asseri

• Developed new procedures to streamline workflow and

improve efficiency.

• Maintained and developed strong relationships with BMW clients to ensure customer satisfaction and loyalty.
• Coordinated follow-up calls with clients post-service to ensure satisfaction.

• Assisted in organizing exclusive client events and test drives to strengthen brand engagement.

• Collaborated with the sales and service departments to ensure a smooth customer experience.

• Analysed client feedback to inform service improvements within the company.
• Responded professionally to escalated complaints, restoring consumer confidence in our products and services.
• Utilised CRM software to enhance overall customer experience.

• Answering outgoing and incoming customer calls .
• Registered and update accurate customer information on system.
• Booked customer appointments for required services .
• Communicating with customers through social media programs and answering all required inquiries.
• Sending customer requests for cars to the sales department within the system .
• Follow up contact with customers after the sales and services .
• Informing the customers if there is a recall on the car from the (Ministry of Commerce and Investment) and booking appointments for them .
• Sending requests to the spare parts center if the customer wants to know the availability and price of the required part.
• Escalating customers issues, sending them to the complaints department, and following up with them .
• Recorded customers communications to maintain proper documentation.

‏- Carrying out recruitment activities within the facility, and coordinating the process of selecting candidates.
‏- Building an effective relationship with job seekers and helping them develop their skills and increase their chances of obtaining and maintaining a job.
‏Helping them create an attractive resume and working with trainers to enroll them in appropriate workshops.
‏- Follow up the researchers assigned to you and make sure that they attend their scheduled appointments.
‏- Sorting CVs of candidates and coordinating job interviews with departments.
‏Contacting the candidates.
‏- Preparing weekly reports.
‏- Follow-up of internal and external recruitment work from the manpower planning stage.
‏- Manage the induction program for new employees.
‏Provide the required support to other departments in human resources.

-Handling the department budget and monitor the weekly and monthly spending plan accordingly ,

•Preparing medical reports

•Schedule appointments

• Greet patients upon arrival

• Collect patients' personal information

• Record patients' information in the computer system

•Issue invoices to clients

• Coordination of patient operations